Service Manager
Company: Everglades Equipment Group, Inc
Location: Orlando
Posted on: June 24, 2025
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Job Description:
Purpose: Oversees service operations within the dealership to
ensure internal and external customer satisfaction. Grows
profitable service labor sales and exercises disciplined expense
control. Attracts, retains, and effectively engages department
personnel. Responsibilities: Schedules and assigns jobs and work
areas to employees in the Service Department according to their
skills and knowledge Assists with the development and training of
service personnel and may complete performance reviews of service
staff Communicates, enforces, and monitors effective Service
Department processes to ensure internal and external customer
satisfaction Monitors service sales on a monthly basis to ensure
achievement of budgeted sales and profit goals Participates in the
development and execution of the Corporate Service Marketing Plan
Coordinates customer clinics, field days and related promotional
events Reviews work orders for completeness and accuracy prior to
customer billing Ensures all departmental tools, equipment, and
vehicles are in good working order Manages recruiting, staffing and
employee development activities for employees reporting to this
position Manages and coordinates training for all Service personnel
May assist the Corporate Service Manager in developing processes
and procedures and to develop and follow an annual Service
Department budget Experience, Education, Skills and Knowledge: 3
years’ experience in Service Department operations Ability to use
standard desktop load applications such as Microsoft Office and
internet functions Ability to write and speak effectively to
individuals and groups Familiar with John Deere and competitive
products Ability to analyze and interpret internal reports Ability
to work extended hours and weekends Excellent customer service
skills High School Diploma or equivalent experience
Keywords: Everglades Equipment Group, Inc, Kissimmee , Service Manager, Customer Service & Call Center , Orlando, Florida
