Customer Service Team Member

Location: Clearwater
Posted on: June 23, 2025

Job Description:

At Highland Management, we are a dynamic firm dedicated to delivering exceptional marketing and customer support solutions for our clients. With a commitment to high standards and professional growth, we are expanding our Tampa team to support the residential sales campaign and have an exciting opportunity for enthusiastic and customer-focused individuals to join our Customer Service Team. Here, you will play a vital role in ensuring customer satisfaction and contributing to a collaborative and supportive team environment where your contributions are valued and your professional growth is encouraged. We are looking for dedicated and customer-oriented individuals to join our Customer Service Team in Tampa, passionate about providing outstanding support and creating positive customer experiences for customers. In this role, you will be instrumental in addressing customer needs, resolving inquiries, and ensuring that every interaction reflects our commitment to excellence. This position offers a unique opportunity to grow your customer service career within a thriving organization committed to delivering exceptional service to customers in the Tampa area. Main Job Responsibilities of the Customer Service Team Member: Provide exceptional customer support to customers in Tampa via phone, email, and chat, ensuring positive and professional interactions. Address customer issues with empathy and efficiency, aiming for first-call resolution. Provide precise details on offerings, policies, and procedures, assisting customers with processes to ensure a comprehensive understanding. Proactively escalate complex customer issues to relevant teams within Highland Management with clear documentation for effective resolution. Meticulously log all customer interactions for accounts in the CRM, detailing inquiry nature, resolution steps, and outcome, ensuring data accuracy and completeness. In Tampa, follow up with customers to confirm satisfaction with issue resolution and address any remaining concerns, building strong relationships. Collaborate with the Highland Management team on the campaign to share knowledge and best practices, fostering a positive team environment and consistent service. Participate in Highland Management and training to improve product knowledge, customer service skills, and understanding of policies and procedures relevant to the Tampa market. Stay current on updates.

Keywords: , Kissimmee , Customer Service Team Member, Customer Service & Call Center , Clearwater, Florida