Guest Services Agent (Part-Time) - Walt Disney World Swan and Dolphin Resort - Walt Disney World Dol
Company: Marriott International, Inc.
Posted on: October 8, 2019
Here's To Your Journey with Sheraton At Sheraton, we go above and
beyond in everything we do. We are inspired by our guests and one
another and are driven to make things better. We love what we do,
and we give it all we've got on property and off. When guests stay
with us, it's not just a room with a bed that they're buying. It's
an experience. We're looking for someone who is ready to go beyond
in everything they do. If you are someone with a genuine drive to
improve your life and the lives of those around you, we encourage
you to explore careers with Sheraton. The Walt Disney World
Dolphin, located at 1500 Epcot Resort Boulevard, Lake Buena Vista,
Florida, 32830 is currently hiring a Guest Services Agent
(Part-Time) - Walt Disney World Swan and Dolphin Resort.
Responsibilities include: Operate telephone switchboard station in
order to answer telephone calls. Process guest requests for wake up
calls, screening calls, and other requests related to placing or
receiving telephone calls. Advise guest of any messages (e.g.,
voicemail, mail, faxes) received for them, and send to room if
required. Answer, record, and process all guest calls, requests,
questions, or concerns. Receive, record, and relay messages
accurately, completely, and legibly. Log all guest requests or
issues into computer, contact appropriate individual or department
(e.g., Bellperson, Housekeeping), and follow up with guest to
ensure their request has been met to their satisfaction. Provide
information to guests about room features, property amenities, and
local areas of interest. Assist guests with accessing the internet.
Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; and protect company
assets. Welcome and acknowledge all guests according to company
standards, anticipate and address guests'' service needs, assist
individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others,
and support team to reach common goals. Comply with quality
assurance expectations and standards. Read and visually verify
information in a variety of formats; stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Additional
Location - Orlando, Florida Marriott International is an equal
opportunity employer committed to hiring a diverse workforce and
sustaining an inclusive culture. Marriott International does not
discriminate on the basis of disability, veteran status or any
other basis protected under federal, state or local laws.
Keywords: Marriott International, Inc., Kissimmee , Guest Services Agent (Part-Time) - Walt Disney World Swan and Dolphin Resort - Walt Disney World Dol, Sales , Kissimmee, Florida
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