Frontier Customer Service Specialist
Company: PW Promotions
Location: Spring Hill
Posted on: July 10, 2025
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Job Description:
Are you a customer-oriented professional with a knack for
building relationships? Do you thrive in a fast-paced environment
where you can combine your excellent customer service skills with
your sales expertise? Join our team as a Frontier Customer Service
Specialist, where you'll have the opportunity to engage with
customers, provide outstanding service, and contribute to our
customer success rates. Frontier Customer Service Specialist
Responsibilities: Serve as the first point of contact for our
customers, delivering exceptional service and support Assist
customers with inquiries, product information, order processing,
and issue resolution, ensuring a seamless and positive experience.
Identify and seize upselling and cross-selling opportunities to
promote additional products or services to customers. Build rapport
and maintain relationships with customers, understanding their
needs, preferences, and purchase history to offer personalized
recommendations. Collaborate with the sales team to meet or exceed
sales targets, actively participating in sales initiatives and
promotions. Maintain a comprehensive knowledge of our products,
features, and benefits to effectively communicate with customers
and close sales. Process sales orders and manage customer accounts,
ensuring accuracy and timely follow-up. Stay updated on industry
trends, competitor offerings, and market dynamics to provide
insights and contribute to sales strategies. Document customer
interactions and transactions accurately in our CRM system,
maintaining thorough and up-to-date records. Collaborate with
cross-functional teams to resolve customer issues and ensure
customer satisfaction.
Keywords: PW Promotions, Kissimmee , Frontier Customer Service Specialist, Sales , Spring Hill, Florida