Bilingual Customer Service Representative

Company: CONDUENT
Location: Kissimmee
Posted on: November 19, 2023

Job Description:

Job Description:

About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description: Bilingual Customer Service Representative Onsite Ocoee, FL (English/Spanish) Hourly rate $17 per hour for 1st 90 days. What you get:Full-time Employment with Benefits day one including paid Holidays.Base pay of $15.50 after 90 days with opportunity to make up to $20.50 on incentive planPaid TrainingSUNDAYs OFF Great Work Environment Requirements:Must be at least 18 years of age or older.Must have a High School Diploma, or equivalent. Must be able to submit to a background check and drug test.Must be able to work an 8 hour shift between 7 am- 7 pm (last call) Mon- Fri and every Saturday 8:30 am - 5 pm (last call) Summary: As a call center representative, you will be supporting our client's customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry. What you will be doing: Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.Identify customer needs to ensure the customer is provided complete and accurate information.Process required transactions via mainframe or web-based applications.Submit research requests in a concise yet accurate manner.Maintain a thorough knowledge of the company and client programs, policies, and technology.Communicate effectively in a warm and empathetic manner.Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.Provide support to other positions/operations in cases during heavy workloads or absences. People who succeed in this role have: The ability to convey complex information in clear and concise terms to ensure customer understanding.Strong work ethic.Effective and accurate written and verbal communication skills.Effective problem-solving skills.Customer Service Experience.Can navigate multiple applications and research solutions with easeLove helping people and guiding them to the best solution for their issue Are excited by innovative technology Provide calm conflict resolution and problem solving for frustrated customers Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers Can commit to 100% attendance for three to five weeks of paid training Join a rapidly growing organization that can support your career goals Apply Today! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $15.50 per hour.Closing: Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

Keywords: CONDUENT, Kissimmee , Bilingual Customer Service Representative, Sales , Kissimmee, Florida