Bilingual Customer Service Representative
Company: CONDUENT
Location: Kissimmee
Posted on: November 19, 2023
|
|
Job Description:
Job Description:
About Conduent: Through our dedicated associates, Conduent delivers
mission-critical services and solutions on behalf of Fortune 100
companies and over 500 governments - creating exceptional outcomes
for our clients and the millions of people who count on them. You
have an opportunity to personally thrive, make a difference and be
part of a culture where individuality is noticed and valued every
day. Job Description: Bilingual Customer Service Representative
Onsite Ocoee, FL (English/Spanish) Hourly rate $17 per hour for 1st
90 days. What you get:Full-time Employment with Benefits day one
including paid Holidays.Base pay of $15.50 after 90 days with
opportunity to make up to $20.50 on incentive planPaid
TrainingSUNDAYs OFF Great Work Environment Requirements:Must be at
least 18 years of age or older.Must have a High School Diploma, or
equivalent. Must be able to submit to a background check and drug
test.Must be able to work an 8 hour shift between 7 am- 7 pm (last
call) Mon- Fri and every Saturday 8:30 am - 5 pm (last call)
Summary: As a call center representative, you will be supporting
our client's customers as a first point of contact. In this role,
you will be responsible for answering calls, providing product
information, and help the customer by being informative,
empathetic, and eager to quickly solve a customer's problem. Must
be willing to listen, learn, and resolve any customer inquiry. What
you will be doing: Respond to all tolling and/or administration
related customer inquiries by utilizing information learned during
training and leveraging resources available through people,
customer records, and knowledge management systems.Identify
customer needs to ensure the customer is provided complete and
accurate information.Process required transactions via mainframe or
web-based applications.Submit research requests in a concise yet
accurate manner.Maintain a thorough knowledge of the company and
client programs, policies, and technology.Communicate effectively
in a warm and empathetic manner.Adhere to confidentiality
requirements and laws to ensure information is disseminated only to
authorized individuals.Provide support to other
positions/operations in cases during heavy workloads or absences.
People who succeed in this role have: The ability to convey complex
information in clear and concise terms to ensure customer
understanding.Strong work ethic.Effective and accurate written and
verbal communication skills.Effective problem-solving
skills.Customer Service Experience.Can navigate multiple
applications and research solutions with easeLove helping people
and guiding them to the best solution for their issue Are excited
by innovative technology Provide calm conflict resolution and
problem solving for frustrated customers Can work in a structured
environment for the duration of your allotted, full-time schedule
taking high-volume calls from customers Can commit to 100%
attendance for three to five weeks of paid training Join a rapidly
growing organization that can support your career goals Apply
Today! Pay Transparency Laws in some locations require disclosure
of compensation and/or benefits-related information. For this
position, actual salaries will vary and may be above or below the
range based on various factors including but not limited to
location, experience, and performance. In addition to base pay,
this position, based on business need, may be eligible for a bonus
or incentive. In addition, Conduent provides a variety of benefits
to employees including health insurance coverage, voluntary dental
and vision programs, life and disability insurance, a retirement
savings plan, paid holidays, and paid time off (PTO) or vacation
and/or sick time. The estimated pay for this role is $15.50 per
hour.Closing: Conduent is an Equal Opportunity Employer and
considers applicants for all positions without regard to race,
color, creed, religion, ancestry, national origin, age, gender
identity, gender expression, sex/gender, marital status, sexual
orientation, physical or mental disability, medical condition, use
of a guide dog or service animal, military/veteran status,
citizenship status, basis of genetic information, or any other
group protected by law. People with disabilities who need a
reasonable accommodation to apply for or compete for employment
with Conduent may request such accommodation(s) by clicking on the
following link, completing the accommodation request form, and
submitting the request by using the "Submit" button at the bottom
of the form. For those using Google Chrome or Mozilla Firefox
please download the form first: click here to access or download
the form. You may also click here to access Conduent's ADAAA
Accommodation Policy. At Conduent, we value the health and safety
of our associates, their families and our community. Under our
current protocols, we do not require vaccination against COVID for
most of our US jobs, but may require you to provide your COVID
vaccination status, where legally permissible.
Keywords: CONDUENT, Kissimmee , Bilingual Customer Service Representative, Sales , Kissimmee, Florida
Click
here to apply!
|