Customer Support Agent
Company: AppleOne
Location: Kissimmee
Posted on: June 14, 2022
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Job Description:
Job DescriptionDirect hire Up to 45K + Incentives- In Office
Celebration, FL- Shift Hours M-T 7a-4p OR 11a-8p, F 7a-4p OR 9a-6p
and One Sat/Sun 7a-3p every 2 months. All times are Eastern.Job
Requirements & Responsibilities:- All customer interactions must
make the customer realize that they are valued at the company and
that they are the purpose of our business.- Must provide the best
possible customer experience to all customer enquiries in terms of
accuracy and timeliness of resolutions.- Must handle all channels
of customer support: Chat, Email, Inbound and Outbound calls.- We
have excellent Standard Operating Procedures that are well
documented and guide the process and procedures to be followed.
This should always be honored and followed.- The product
continuously evolves with increased and improved features with each
release. Focused and consistent self learning is expected from all
team members to keep up with the product changes.- Strive to
achieve the Key Performance Indicator goals for individuals and
departments, as communicated by the supervisor.- Collaborate with
globally distributed Level 1, Level 2 and Level 3 support
teams.Required Qualification & Relevant Experience:- High school
diploma or equivalent.- US Dental Experience - 2 to 8 years.- Deep
Knowledge in all Dental practice workflows and job functions.- Deep
Knowledge in at least one dental practice management software.-
Experience providing exceptional customer service.Apply today!
AppleOne is proud to be an Equal Opportunity Employer. Pursuant to
applicable state and municipal Fair Chance Laws and Ordinances, we
will consider for employment qualified applicants with arrest and
conviction records.
Keywords: AppleOne, Kissimmee , Customer Support Agent, Sales , Kissimmee, Florida
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