Customer Support Agent

Company: AppleOne
Location: Kissimmee
Posted on: June 14, 2022

Job Description:

Job DescriptionDirect hire Up to 45K + Incentives- In Office Celebration, FL- Shift Hours M-T 7a-4p OR 11a-8p, F 7a-4p OR 9a-6p and One Sat/Sun 7a-3p every 2 months. All times are Eastern.Job Requirements & Responsibilities:- All customer interactions must make the customer realize that they are valued at the company and that they are the purpose of our business.- Must provide the best possible customer experience to all customer enquiries in terms of accuracy and timeliness of resolutions.- Must handle all channels of customer support: Chat, Email, Inbound and Outbound calls.- We have excellent Standard Operating Procedures that are well documented and guide the process and procedures to be followed. This should always be honored and followed.- The product continuously evolves with increased and improved features with each release. Focused and consistent self learning is expected from all team members to keep up with the product changes.- Strive to achieve the Key Performance Indicator goals for individuals and departments, as communicated by the supervisor.- Collaborate with globally distributed Level 1, Level 2 and Level 3 support teams.Required Qualification & Relevant Experience:- High school diploma or equivalent.- US Dental Experience - 2 to 8 years.- Deep Knowledge in all Dental practice workflows and job functions.- Deep Knowledge in at least one dental practice management software.- Experience providing exceptional customer service.Apply today! AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

Keywords: AppleOne, Kissimmee , Customer Support Agent, Sales , Kissimmee, Florida