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Front Desk Agent/Telephone Operator

Company: Aimbridge Hospitality
Location: Kissimmee
Posted on: January 9, 2022

Job Description:

Job Summary
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations, hotel operator, and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay.

  • Experience in a hotel or a related field helpful.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Ability to perform numerical operations using basic counting, adding, abd subtracting.
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos
  • Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
  • Ability to participate in the creation of an enjoyable work environment


    • Approach all encounters with guests and associates in a friendly service oriented manner.
    • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
    • Maintain regular attendance.
    • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
    • Maintain proper operation of the telephone switchboard.
    • Handle requests for information mail and messages in an efficient and courteous manner.
    • Answer guest inquires about hotel service facilities and hours of operation.
    • Answer inquiries from guests regarding restaurants transportation entertainment etc.
    • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
    • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
    • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
    • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
    • Have knowledge of and assist in emergency procedures as required.
    • Handle check-ins and check-outs in a friendly efficient and courteous manner.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
    • Use proper two-way radio etiquette at all times when communicating with other associates.
    • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.

      Property Details
      There's no better getaway than our full-service resort, where 20 acres of lush landscape surrounding a gorgeous lake, superb shops, exceptional dining, championship golf courses, and America's most sought-after theme parks nearby. It's easy to see why downtime is unheard of at The Grand Orlando Resort at Celebration. And, when guests are not busy exploring, they can melt away in our well-appointed accommodations, lavished amenities, and unmatched service.
      Our Central Florida resort offers all the amenities and services under the sun. A family can enjoy endless recreational fun with three swimming pools (equipped with a waterfall and slides), two tennis courts, a game room, and a playground.
      Company Overview
      As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
      After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

      • Medical, Dental, and Vision Coverage
      • Short-Term and Long-Term Disability Income
      • Term Life and AD&D Insurance
      • Paid Time Off
      • Employee Assistance Program
      • 401k Retirement Plan

Keywords: Aimbridge Hospitality, Kissimmee , Front Desk Agent/Telephone Operator, Sales , Kissimmee, Florida

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