Front Desk Agent

Company: Westgate Resorts
Location: Kissimmee
Posted on: January 9, 2022

Job Description:

Company DescriptionWestgate Vacation Villas & Town Center Resort, which boasts more than 3,000 accommodations, offers you a great opportunity to meet and share stories with guests who arrive from around the world to enjoy Central Florida's world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers such as 14 heated outdoor pools, 14 hot tubs and the state-of-the-art Ship Wreck Island Water Park.Job DescriptionGreets, registers, and assigns rooms to guests.Issues room key and escort instructions to Bellhop.Date stamps, sorts, and racks incoming mail and messages.Transmits and receives telephone messages.Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.Keeps records of room availability and guests' accounts.Computes bill, collects payment, and makes change for guests.Makes and confirms reservations.Posts charges such as room, food, liquor, or telephone, to ledger.Makes restaurant, transportation, or entertainment reservation, and arranges for tours.Assists guests with deposit of guests' valuables in hotel safe or safe deposit box.Nightly bucket checksAble to listen and find solutions to guests problemsQualificationsTo perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values: Integrity PassionWork Ethic Additional InformationAll your information will be kept confidential according to EEO guidelines.Why Westgate?Comprehensive health benefits - medical, dental and visionPaid Time Off (PTO) - vacation, sick, personalPaid Holidays401K with generous company matchGet access to your pay as you need it with our Daily Pay benefitWellness ProgramsTuition AssistanceFun, family cultureEmployee Assistance Program (EAP)Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.) Advancement & development opportunitiesCommunity Involvement ProgramsWestgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines.Videos To Watch

Keywords: Westgate Resorts, Kissimmee , Front Desk Agent, Sales , Kissimmee, Florida