Front Desk Agent

Company: Westgate Resorts
Location: Kissimmee
Posted on: January 5, 2022

Job Description:

Company Description

Westgate Vacation Villas & Town Center Resort, which boasts more than 3,000 accommodations, offers you a great opportunity to meet and share stories with guests who arrive from around the world to enjoy Central Florida's world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers such as 14 heated outdoor pools, 14 hot tubs and the state-of-the-art Ship Wreck Island Water Park.

Job Description

Effectively check guests into and out of the resort by performing the following duties.

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bellhop.
• Date stamps, sorts, and racks incoming mail and messages.
• Transmits and receives telephone messages.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects payment, and makes change for guests.
• Makes and confirms reservations.
• Posts charges such as room, food, liquor, or telephone, to ledger.
• Makes restaurant, transportation, or entertainment reservation, and arranges for tours.
• Assists guests with deposit of guests' valuables in hotel safe or safe deposit box.
• Nightly bucket checks
• Able to listen and find solutions to guests problems
  
  Qualifications
  
  To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values:
  
  • Integrity
  • Passion
  • Work Ethic
    
    Additional Information
    
    All your information will be kept confidential according to EEO guidelines.
    
    Why Westgate?
    
    • Comprehensive health benefits - medical, dental and vision
    • Paid Time Off (PTO) - vacation, sick, personal
    • Paid Holidays
    • 401K with generous company match
    • Get access to your pay as you need it with our Daily Pay benefit
    • Wellness Programs
    • Tuition Assistance
    • Fun, family culture
    • Employee Assistance Program (EAP)
    • Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
    • Advancement & development opportunities
    • Community Involvement Programs
    • Westgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines.
      
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Keywords: Westgate Resorts, Kissimmee , Front Desk Agent, Sales , Kissimmee, Florida