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Specialized Product Agent- Hotelbeds

Company: Hotelbeds
Location: Kissimmee
Posted on: January 4, 2022

Job Description:

At A Glance:

The Specialized Product Agent is responsible for assisting the Beyond the Bed & Client Relations Center teams with operational questions in order to achieve excellent supplier/client support.

Proactively build strong relationships with suppliers by ensuring excellent support is delivered
Coordinate with management about possible improvements in all areas (technical, staffing, training)
Manage and action day-to-day SalesForce cases
Process on a daily basis all Disney and BTB Specialized Product bookings following agreed procedures
Manage and/or assist with any pre/post/in-house issues
Facilitate booking process for any BTB Specialized Products
Create and check all confirmations received are processed accordingly
Manage Disney Hotel Relocations with Disney Reservations Center and CRC based on agreed procedures
Provide customer service to clients internally and externally
Assist with litigations reports within the agreed deadlines set by the Finance Team
Support operational duties relating to BTB offline reservations reports/queries
End to End loading of Integrated and Non-integrated Specialized Products
Other Duties as assigned by Management

Candidate Profile:
3-5 years customer service experience required, preferably in the travel industry / theme parks - call center
HS Diploma or AA
Bilingual Portuguese or Spanish highly desirable
Ability to work in a fast-paced environment and communicate professionally and efficiently with several different stakeholders

We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Keywords: Hotelbeds, Kissimmee , Specialized Product Agent- Hotelbeds, Sales , Kissimmee, Florida

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