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Guest Service Representative

Location: Kissimmee
Posted on: May 4, 2021

Job Description:

LaTour Hotels and Resorts, Inc., is now hiring for a Guest Service Representativeat our Vacation Villas at Fantasyworld II Resort in Kissimmee, FL! LHR offers an excellent benefits plan for all qualifying employeesincluding medical, dental, vision, company paid life insurance and short-term disability, ancillary benefits, 401(k), travel perks, and more! LHR contributes to an ESOP and is an EOE! POSITION SUMMARY The Guest Service Representative (GSR) establishes a positive rapport with guests and provides excellent guest services from the first greeting through check-out. This position helps to ensure that guests feel welcome, that their needs are met, and that their questions/problems are resolved quickly and appropriately. ESSENTIAL FUNCTIONS The GSR:

  • Greets guests warmly and efficiently facilitates their check-in and check-out process.
  • Ensures that welcome and departure calls are being placed in accordance with company standards.
  • Anticipates guests needs and resolves their questions/problems or refers them to the appropriate person for resolution.
  • Consistently answers all phone calls, voicemails, and emails in a positive and efficient manner.
  • Completes the shift checklists accurately and submits them to the General Manager (GM) or places them in the GM mailbox by the end of their shift.
  • Communicates often with housekeeping, kitchen, and maintenance staff on the status of all rooms and guests needs.
  • Reviews the communication log daily for pass-along information from previous shifts to ensure seamless service for maximum guest satisfaction.
  • Counts and verifies that the cash drawer is at the correct denomination and immediately reports any discrepancies to the GM.
  • Maintains a neat, clean, and organized environment. OTHER FUNCTIONS The GSR may also:
    • Perform concierge duties.
    • Assist with bellman duties as needed.

Keywords: ZEALANDIA HOLDING COMPANY, Kissimmee , Guest Service Representative, Sales , Kissimmee, Florida

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