Specialized Product Agent- Hotelbeds

Company: Hotelbeds
Location: Kissimmee
Posted on: November 23, 2020

Job Description:

At A Glance: The Specialized Product Agent is responsible for assisting the Beyond the Bed & Client Relations Center teams with operational questions in order to achieve excellent supplier/client support. Responsibilities: Proactively build strong relationships with suppliers by ensuring excellent support is delivered Coordinate with management about possible improvements in all areas (technical, staffing, training) Manage and action day-to-day SalesForce cases Process on a daily basis all Disney and BTB Specialized Product bookings following agreed procedures Manage and/or assist with any pre/post/in-house issues Facilitate booking process for any BTB Specialized Products Create and check all confirmations received are processed accordingly Manage Disney Hotel Relocations with Disney Reservations Center and CRC based on agreed procedures Provide customer service to clients internally and externally Assist with litigations reports within the agreed deadlines set by the Finance Team Support operational duties relating to BTB offline reservations reports/queries End to End loading of Integrated and Non-integrated Specialized Products Other Duties as assigned by Management Candidate Profile: 3-5 years customer service experience required, preferably in the travel industry / theme parks - call center HS Diploma or AA Bilingual Portuguese or Spanish highly desirable Ability to work in a fast-paced environment and communicate professionally and efficiently with several different stakeholders We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment. Have the opportunity to build strong and lasting business relationships and friendships from around the world. Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. https://corporate.hotelbeds.com/careers

Keywords: Hotelbeds, Kissimmee , Specialized Product Agent- Hotelbeds, Sales , Kissimmee, Florida