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Launch Communications IT Support Analyst

Company: Blue Origin
Location: Kissimmee
Posted on: April 3, 2024

Job Description:

At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our diverse team of problem solvers as we add new chapters to the history of spaceflight!--- - As a part of a small, cross-functional team responsible for launch IT and communications infrastructure, you'll be instrumental in manufacturing integration and launch pad operations efforts for Blue Origin's first orbital class rocket. This is a hands-on position focused on supporting critical IT equipment and ensuring our internal customers receive the prompt and effective technology support necessary for building and launching rockets.
We are looking for someone to apply their technical expertise, ambition, and highs standards to positively impact safe human spaceflight. Passion for our mission and vision is required!

  • Provide front line customer support for computer and communications systems

    • Must be customer focused, work well under pressure and be able to decipher common IT -issues

    • Deploy, support and maintain mission critical IT hardware, including workstations, printers and other launch command/control assets.
    • Identify sources of system degradation and mitigate, or provide detailed relevant data such as pcaps, quantitative data, and logs to network engineers for further triage.
    • Generate and modify user accounts through standardized identity management tools (Active Directory),
    • Inventory management, including maintaining internal asset tracking tools, spares procurement, physical restocking, and deployment.
    • Maintain network monitoring and administration tools.
    • Support occasional overtime and overnight operations for test and launch campaigns.
    • Occasional travel to support deployed ground systems infrastructure across the country.

      Minimum Qualifications:

      • 3 years of desktop support or NOC experience
      • Practical knowledge and experience with standard network protocols (ie DHCP, DNS, NPS, SQL, SMTP, NFS, etc)
      • Ability to climb ladders and work on elevated structures.
      • Ability to lift and install heavy server and communications equipment.
      • Excellent verbal and written communication skills. -
      • Prior experience operating and maintaining AV systems.
      • Experience with Windows and Linux command line interface.
      • Prior experience utilizing -IT support documentation and workflow automation tools (e.g. JIRA, Confluence, ServiceNow, Remedy, SalesForce). -
      • Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder)

        Preferred Qualifications:

        • Experience with launch vehicle, aircraft, or spacecraft manufacturing, integration, and test
        • Knowledge of industrial control -system and managed network switches
        • Experience with simple scripting in Powershell, bash, VBA, python, etc.
        • Familiarity with configuration management tools such as Ansible, Netbox, Puppet, SCCM, Chef, GitLab, Solarwinds NCM, etc.
          Inclusivity Statement
          Don't meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

          Export Control Regulations
          Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S. -as a refugee or granted asylum.

          Benefits include: - Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program.
          Paid Time Off: - Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.
          Discretionary bonus: Bonuses are designed to reward individual contributions as well as allow employees to share in company results.
          Eligibility for benefits varies by role type, please check with your recruiter for a comprehensive list of the benefits available for this role.

          Equal Employment Opportunity
          Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified, diverse, and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork, in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws, including the Washington Fair Chance Act, the California Fair Chance Act, the Los Angeles Fair Chance in Hiring Ordinance, and other applicable laws. For more information on "EEO Is the Law," please see here.

          Affirmative Action and Disability Accommodation
          Applicants wishing to receive information on Blue Origin's Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us at

          California Applicant Privacy Notice
          If you are a California resident, please reference the CA Applicant Privacy Notice here.

Keywords: Blue Origin, Kissimmee , Launch Communications IT Support Analyst, Professions , Kissimmee, Florida

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