Business Systems Support Senior Analyst
Company: Disney Cruise Line
Location: Kissimmee
Posted on: May 25, 2023
Job Description:
As a Sr Business Systems Support Analyst, you will serve as a
consultant, technical liaison, systems subject matter expert,
system administrator and code developer for Disney Cruise Line,
Adventures by Disney, and National Geographic Expedition
applications and interfaces. You will manage the development and
maintenance of complex SharePoint sites and Nintex workflows. You
will be responsible for creating supporting data warehouses, SQL
queries and Business Objects and Tableau reports. You will be a
driver of automated solutions and processes that enable the
business to work more efficiently and effectively. You will also be
the primary support for international language translations for
guest communications. You will report to the Manager, Business
Systems Support. Responsibilities
- Develop automated workflows and forms solutions to enhance
business efficiency.
- Provide consultation support to business users and identify
opportunities and use technology to keep competitive advantage.
This requires collaboration and interaction with operating teams,
technology support groups, external vendors and developers to
ensure delivery of quality system products, on schedule and within
budget.
- Coordinate content communication with external vendors to
ensure deliverables are met.
- Use strategic thinking to improve and develop our processes to
support management goals that allow the business to operate more
effectively.
- Drive improvement through trend reporting analysis and metrics
management.
- Support the review and measurement of business policies and
processes for Disney Cruise Line, Adventures by Disney, National
Geographic Expeditions, and multiple operating partners to
determine opportunities to refine workflows and provide topics for
ongoing training and communications. Gather data, conduct
situational analysis, and provide research and analysis for
recommendations.
- Provide trouble-shooting administrative support for automated
forms and measurements and maintain the access, security and
administration of related sites.
- Drive resolutions to operations measurement related systems
issues by escalating and expediting important technical issues
affecting the Disney Cruise Line, Adventures by Disney, and
National Geographic Expeditions business and operating
partners.
- Support special projects and assignments. Basic Qualifications
- Experience with web services used to retrieve data.
- Experience retrieving data structures including SQL, JSON and
XML to parse data.
- Experience with HTML and CSS.
- Experience with Nintex.
- Experience creating and managing reports through Business
Objects and Tableau.
- Experience working with partners to understand and gather
requirements and then use SharePoint Premium software to solve
their needs.
- Experience with Microsoft Windows applications and software
with emphasis on Excel, SharePoint and form design including
permissioning, library structures and content types.
- Experience creating process automation using workflows in
SharePoint Premium software and in Nintex to meet needs of the
business.
- Experience utilizing APIs to integrate data into automated
workflows.
- Strategic thinking, problem solving and conflict resolution
skills.
- Analytical and operational skills.
- Relationship building skills; ability to interact with Cast
Members at all levels.
- Strong written and verbal communication skills.
- Knowledge and implementation of measurement and research to
improve processes.
- Experience working with confidential information.
- Independent, motivated, and flexible: with a talent for
planning and development of evolving area.
- Ability to handle and prioritize multiple assignments
simultaneously in pressure situations. Preferred Qualifications
- JavaScript experience Required Education
- High school degree or equivalent Preferred Education
- Bachelor's degree or equivalent
Keywords: Disney Cruise Line, Kissimmee , Business Systems Support Senior Analyst, Professions , Kissimmee, Florida
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