IT Technician - Renaissance Charter School at Poinciana
Company: Charter Schools USA
Location: Kissimmee
Posted on: March 16, 2023
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Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIESServe as a Level 1 IT
technician maintaining system availability of critical and
non-essential business systems, and instructional support
systems.Provide superior customer support to the school
administrators and teachers through both onsite presence and remote
access.Monitor support requests to determine larger-scale
issues.Provide regular written and verbal updates to the Regional
IT Operations Manager on the operational status of systems
supporting the education environment.Provide updates to the
regional IT operations manager on any issue out of the scope or
skill range of technician promptly.Maintain disaster recovery and
prevention procedures.Participate, successfully, in the training
programs offered to increase the individual's skill and proficiency
related to the assignments.Review current developments, literature
and technical sources of information related to jobEnsure adherence
to good safety procedures.Perform other duties as delegated by
Regional IT Operations Manager.Follow federal and state laws, as
well as company policies.MAY PERFORM OTHER DUTIES AS
ASSIGNEDDISCLAIMERThe above statements are intended to describe the
general nature and level of work being performed by people assigned
to this job. They are not intended to be an exhaustive list of all
responsibilities, duties and skills required of personnel so
classified.SKILLS AND KNOWLEDGEDemonstrates enthusiasm and
commitment toward the job and the mission of the company; supports
company's goals and strategic prioritiesWorks and interacts with
staff and relates to individuals at all levels of the organization;
relates to individuals at all levels. As unique situations present
themselves, the incumbent must be sensitive to corporate needs,
employee goodwill, and the public image.Ability to organize and
manage multiple priorities.Ability to consistently be at work, to
arrive on time, to follow instructions, to respond to management
direction and solicit feedback to improve performance.Strong
customer orientation.Establishes excellent interpersonal skills
between all constituents: being courteous, professional, and
helpful; demonstrates high level of interpersonal skills to handle
sensitive and confidential situations. Position continually
requires demonstrated poise, tact and diplomacy.Demonstrates
excellent oral (including presentations), written, interpersonal
(active listening), skills and ability; positive and professional
phone etiquette.High performance teams and a strong team
player.Strong track record for analyzing problems/issues,
identifying patterns and recommending creative solutions.Proactive
and takes initiative. Thinks creatively.Drives projects to
completion. Insists on highest level of quality.WORK ENVIRONMENTThe
work environment characteristics described here are representative
of those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. Student-centered working conditions.PHYSICAL DEMANDSNo
physical exertion required.Required to sit for long periods of time
when troubleshooting problems or walk around within a school
environment for long periods of time.Travel within or outside of
the State.Light work: Exerting up to 30 pounds of force
occasionally, and up to 15 pounds of force as frequently as needed
to move objects.TERMS OF EMPLOYMENTSalary and benefits shall be
paid consistent with CSUSA salary and benefit policy. Length of the
work year and hours of employment shall be those established by
Charter Schools USA.This document does not create an employment
contract, implied or otherwise, other than an at will
relationship.FLSA OVERTIME CATEGORYJob is exempt from the overtime
provisions of the Fair Labor Standards Act.EVALUATIONPerformance
will be evaluated in accordance with Charter Schools USA's
policy.DECLARATIONThe Charter Schools USA Human Resources
Department retains the sole right and discretion to make changes to
this job description. Any employee making changes unauthorized by
Human Resources Department will be subject to disciplinary action
up to and including termination.JOB REQUIREMENTS CompTIA A+
Certification RequiredHigh School, Technical School or equivalent
combination of education and experience.1+ year of experience and
training in the field related to the title of the position.Strong
technical ability.Must be able to transport self to various
facility sites as If using own motor vehicle, must possess a valid
driver's license and proof of insurance that meets the minimum
standards of the State.Experience with complex systems and in an
educational environment preferred; mastery in Student Information
System (SIS) and other software used in the mitment to company
values.Such alternatives to the above requirements as CSUSA may
find appropriate and acceptable.
Keywords: Charter Schools USA, Kissimmee , IT Technician - Renaissance Charter School at Poinciana, Professions , Kissimmee, Florida
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