IT Technician - Renaissance Charter School at Poinciana

Company: Charter Schools USA
Location: Kissimmee
Posted on: March 16, 2023

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIESServe as a Level 1 IT technician maintaining system availability of critical and non-essential business systems, and instructional support systems.Provide superior customer support to the school administrators and teachers through both onsite presence and remote access.Monitor support requests to determine larger-scale issues.Provide regular written and verbal updates to the Regional IT Operations Manager on the operational status of systems supporting the education environment.Provide updates to the regional IT operations manager on any issue out of the scope or skill range of technician promptly.Maintain disaster recovery and prevention procedures.Participate, successfully, in the training programs offered to increase the individual's skill and proficiency related to the assignments.Review current developments, literature and technical sources of information related to jobEnsure adherence to good safety procedures.Perform other duties as delegated by Regional IT Operations Manager.Follow federal and state laws, as well as company policies.MAY PERFORM OTHER DUTIES AS ASSIGNEDDISCLAIMERThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.SKILLS AND KNOWLEDGEDemonstrates enthusiasm and commitment toward the job and the mission of the company; supports company's goals and strategic prioritiesWorks and interacts with staff and relates to individuals at all levels of the organization; relates to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image.Ability to organize and manage multiple priorities.Ability to consistently be at work, to arrive on time, to follow instructions, to respond to management direction and solicit feedback to improve performance.Strong customer orientation.Establishes excellent interpersonal skills between all constituents: being courteous, professional, and helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.Demonstrates excellent oral (including presentations), written, interpersonal (active listening), skills and ability; positive and professional phone etiquette.High performance teams and a strong team player.Strong track record for analyzing problems/issues, identifying patterns and recommending creative solutions.Proactive and takes initiative. Thinks creatively.Drives projects to completion. Insists on highest level of quality.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Student-centered working conditions.PHYSICAL DEMANDSNo physical exertion required.Required to sit for long periods of time when troubleshooting problems or walk around within a school environment for long periods of time.Travel within or outside of the State.Light work: Exerting up to 30 pounds of force occasionally, and up to 15 pounds of force as frequently as needed to move objects.TERMS OF EMPLOYMENTSalary and benefits shall be paid consistent with CSUSA salary and benefit policy. Length of the work year and hours of employment shall be those established by Charter Schools USA.This document does not create an employment contract, implied or otherwise, other than an at will relationship.FLSA OVERTIME CATEGORYJob is exempt from the overtime provisions of the Fair Labor Standards Act.EVALUATIONPerformance will be evaluated in accordance with Charter Schools USA's policy.DECLARATIONThe Charter Schools USA Human Resources Department retains the sole right and discretion to make changes to this job description. Any employee making changes unauthorized by Human Resources Department will be subject to disciplinary action up to and including termination.JOB REQUIREMENTS CompTIA A+ Certification RequiredHigh School, Technical School or equivalent combination of education and experience.1+ year of experience and training in the field related to the title of the position.Strong technical ability.Must be able to transport self to various facility sites as If using own motor vehicle, must possess a valid driver's license and proof of insurance that meets the minimum standards of the State.Experience with complex systems and in an educational environment preferred; mastery in Student Information System (SIS) and other software used in the mitment to company values.Such alternatives to the above requirements as CSUSA may find appropriate and acceptable.

Keywords: Charter Schools USA, Kissimmee , IT Technician - Renaissance Charter School at Poinciana, Professions , Kissimmee, Florida