Room Service Supervisor

Company: Loews Hotels, LLC
Location: Orlando
Posted on: April 15, 2024

Job Description:

Room Service Supervisor

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our power of we culture.Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.About Loews Sapphire Falls ResortJoin the team at our Caribbean-inspired paradise that creates an island escape in a tropical oasis.Job Specific
  • Performs departmental opening and closing duties
  • Monitors and supervises department staff
  • Schedules Star Service Delivery staff according to established guidelines and forecasted needs
  • Obtains Hospitality function sheets, coordinates activities as needed to ensure timely performance of all necessary duties. Oversee all aspects of Hospitality Suite set up, service and breakdown
  • Oversees amenity preparation and delivery, monitors in-house VIPs to ensure satisfaction
  • Supervises completion of required set up / preparation, at beginning of shift and clean up restocking at end of shift
  • Inspects all equipment prior to, during and at end of shift, reports any needed repairs to supervisor
  • Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business
  • Coordinates preparation of coffee as required throughout shift
  • Ensures trays and carts are reset as required throughout shift
  • Checks all Room Service Orders for accuracy and completeness prior to departing kitchen
  • Oversees/expedites Star Service requests to guest in a timely manner
  • Monitors/delivery, set up and service of Housekeeping related requests and Room Service orders in guest room.
  • Ensures that proper charge authorization or payment for orders delivered is obtained
  • Monitors completion of departmental paperwork to ensure accuracy
  • Coordinates pick up of soiled Room Service trays and carts from guestrooms and corridors
  • Ensures cleanliness of Room Service area and equipment Assigns and verifies completion of closing duties at end of shift
  • Oversees all activities related to restocking of guestroom refreshment pantries
  • Monitors/maintains refreshment pantry product inventory
  • Coordinates maintenance of all guestroom refreshment pantries and restocking equipment
  • Coordinates pick up/processing/delivery of guest laundry valet orders
  • Performs administrative functions for department in accordance with hotel standards
  • Maintains special service/amenity requests files and coordinates delivery of items requested
  • Oversees/assists in set-up, delivery of service in Hospitality Suites
  • Attends meetings as required to communicate with personnel and stay current with pertinent hotel information and activities
  • Coaches , counsels, trains, retrains employees as needed to ensure provision of superior levels of service
  • Other duties as assignedGeneral
    • Promotes and applies teamwork skills at all times
    • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
    • Is polite, friendly, and helpful to guests, management and fellow employees
    • Executes emergency procedures in accordance with hotel standards
    • Complies with required safety regulations and procedures
    • Attends appropriate hotel meetings and training sessions
    • Maintains cleanliness and excellent condition of equipment and work area
    • Complies with hotel standards, policies and rules
    • Recycles whenever possible
    • Remains current with hotel information and changes
    • Complies with hotel uniform and grooming standardsQualifications
      • High School diploma or equivalent
      • One plus years experience as Room Service Supervisor/Captain in high volume, quality hotel operation
      • Thorough knowledge of quality Room Service techniques and standards
      • Familiar with all aspects of providing superior guest service
      • Excellent computer skills, with knowledge of or ability to learn various hospitality software applications preferably HIS, Aloha, Espresso
      • Effective organization, communication, leadership and management skills
      • Ability to lift and carry food service trays weighting 35+ pounds
      • Ability to work flexible schedule to include evenings, weekends and holidays

Keywords: Loews Hotels, LLC, Kissimmee , Room Service Supervisor, Other , Orlando, Florida