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Medical Office Receptionist

Company: UnitedHealth Group
Location: Kissimmee
Posted on: September 19, 2023

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. -Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and -your life's best work.SM -
Job Summary -
Responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones. -
Essential Job Functions


Greets patients as they arrive and manage appropriate standard wait times
Complete check-in and check-out tasks to include patient demographic verification, insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
Collects co-payments, co-insurance, and deductibles and issues receipts
Manages cashier box and daily deposits according to company policies
Processes walk-in patients and visitors
Periodic disinfection/cleaning of lobby area
Answers phones and schedules appointments
Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
Manages medical records (maintains, files/scans, prepares for schedule)
Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc
Establish and maintain effective working relationships with patients, employees, and the public
Performs all other related duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. -
Required Qualifications: -

High School Diploma/GED (or higher)
1+ years experience with medical office processes
1+ years experience with insurance verifications
1+ years - experience with pre-authorizations and precertification -
Bilingual in Spanish and English

Basic proficiency of Microsoft Excel, Word, Outlook and PowerPoint
Ability to work from the office location at WellMed at Hunter's Creek, 1100 Cypress Glen Cir, Kissimmee, FL 34741- Monday - Friday 8am -5pm EST

Preferred Qualifications:

1+ years of related work experience including data entry -
ICD 10 and CPT coding experience
Prior experience with EMR computer applications
Previous call center experience using a softphone
Working knowledge of medical terminology

Soft Skills:

Strong communication and customer service skills both in person and via phone - -

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. -
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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. -
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UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. -
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#RPO #Red

Keywords: UnitedHealth Group, Kissimmee , Medical Office Receptionist, Other , Kissimmee, Florida

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