Medical Office Receptionist
Company: UnitedHealth Group
Location: Kissimmee
Posted on: September 19, 2023
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. -Come make an impact on the
communities we serve as we help advance health equity on a global
scale. Here, you will find talented peers, comprehensive benefits,
a culture guided by diversity and inclusion, career growth
opportunities and -your life's best work.SM -
Job Summary -
Responsible for general clinic office functions that support
efficient and effective patient care including patient
registration, insurance verification, collection of applicable
co-insurance and/or co-payments and scheduling of diagnostic and
follow-up appointments and answering phones. -
Essential Job Functions
Greets patients as they arrive and manage appropriate standard wait
times
Complete check-in and check-out tasks to include patient
demographic verification, insurance verification, complete
pre-authorizations and/or precertification of procedures, and copy
required documents
Collects co-payments, co-insurance, and deductibles and issues
receipts
Manages cashier box and daily deposits according to company
policies
Processes walk-in patients and visitors
Periodic disinfection/cleaning of lobby area
Answers phones and schedules appointments
Answer telephone calls, re-direct calls as appropriate, assist
callers with questions or concerns, and take messages as needed
Manages medical records (maintains, files/scans, prepares for
schedule)
Ensures all correspondence is scanned and/or filed, processes
requests for medical records release and maintains appropriate
logs, etc
Establish and maintain effective working relationships with
patients, employees, and the public
Performs all other related duties as assigned
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in. -
Required Qualifications: -
High School Diploma/GED (or higher)
1+ years experience with medical office processes
1+ years experience with insurance verifications
1+ years - experience with pre-authorizations and precertification
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Bilingual in Spanish and English
Basic proficiency of Microsoft Excel, Word, Outlook and
PowerPoint
Ability to work from the office location at WellMed at Hunter's
Creek, 1100 Cypress Glen Cir, Kissimmee, FL 34741- Monday - Friday
8am -5pm EST
Preferred Qualifications:
1+ years of related work experience including data entry -
ICD 10 and CPT coding experience
Prior experience with EMR computer applications
Previous call center experience using a softphone
Working knowledge of medical terminology
Soft Skills:
Strong communication and customer service skills both in person and
via phone - -
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission. -
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Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law. -
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UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment. -
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#RPO #Red
Keywords: UnitedHealth Group, Kissimmee , Medical Office Receptionist, Other , Kissimmee, Florida
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