Hospitality Specialist- Silver Lake
Company: Capital Vacations
Location: Kissimmee
Posted on: May 26, 2023
Job Description:
Opportunity for career advancement in a fast paced,
growth-oriented Organization.
Below are just some of the benefits you'll receive!
---Competitive pay
---Paid time off
---Career growth
---Medical / Dental / Vision insurance
---401k
---Enthusiastic team environment
---Travel Perks to all our Resort locations
Purpose:
The Hospitality Specialist-Front Office represents the first point
of contact with our guests and handles all stages of their
stay.
Principal Duties and Responsibilities
- Responsibilities listed may not apply to all locations
- Is responsible for the efficient and courteous operation of the
front desk
- Is responsible for checking guests in/out most efficiently and
courteously.
- Collect balances and post appropriate room charges
- Answers and transfers all calls from the switchboard using
proper telephone etiquette
- Answers guest questions about local restaurants and
attractions
- Makes courtesy calls and follow up calls to all guests'
issues
- Sends confirmation letters to owners/guests
- Coordinates with all other departments to ensure a smooth
response to guest's requests
- Processes all incoming revenue from all departments daily
- Opens and closes the credit card machines and cashier audit
reports
- Balances out cash drawer, processes advance deposits when
making reservations, collects money and posts the transactions from
other departments
- Orders office supplies as needed
- Prepares night audit daily
- Enters maintenance and service requests in SPI promptly
- Makes reservations most courteously and efficiently
- Makes room moves and stay-over requests for guests as needed to
ensure guest satisfaction
- Runs reports and corrects errors before the guests
check-in
- Performs any other inventory management changes as directed by
the supervisor or manager
- Prepares check-in packets for the upcoming week
- Makes rental calls to notify owners whether their villa rented
or not
- Responds to online reviews
- Reconciles rentals for the previous month
- Checks online travel agents for rental inbounds
- Makes daily post office and banking runs
- Blocks RCI points for unpaid accounts
- Manages RCI banking, membership changes, and cancellations
- All other duties as assigned by management
General Statement - Performs the job assigned, complying with
Company policies and procedures, business code of ethics, FLSA
regulations, and all applicable laws, as well as ensuring
confidentiality, reliability, quality, and productivity.
Job Requirements
- High School Diploma/ GED
- Experience or comparable knowledge in the Resort/Hotel
industry; Timeshare knowledge is preferred
- Basic computer skills
- Close attention to detail
- Excellent Customer Service skills with the ability to work
under pressure
- Bilingual is a plus
- Active listener with the ability to solve problems
- Ability to Work with minimal supervision
- Excellent verbal and written communication skills
- Flexible schedule -Ability to work evenings, holidays and
weekends are a must
Shift: Additional hours may be necessary to cover shifts and meet
deadline
Keywords: Capital Vacations, Kissimmee , Hospitality Specialist- Silver Lake, Other , Kissimmee, Florida
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