Hospitality Specialist - Front Desk - Magic Tree Front Desk Kissimmee, FL, US
Company: Capital Vacations, LLC
Location: Kissimmee
Posted on: May 22, 2023
|
|
Job Description:
**Hospitality Specialist - Front Desk**Kissimmee, FL, US Front
Desk Were looking for a friendly individual who genuinely enjoys
being around people and who can manage multiple tasks at once. The
ideal candidate will have previous customer service experience in
the hospitality industry and will understand the importance of
responding quickly to owners and guests. Youll be corresponding
with guests through email, over the phone and in person. If youve
worked in the hospitality industry before, we definitely want to
talk to you.Below are just **some** of the benefits you'll receive!
Competitive pay Career growth Enthusiastic team environment Travel
Perks to all our Resort locations**Opportunity for career
advancement in a fast paced, growth-oriented Organization.** We are
currently seeking a Part -time Hospitality Specialist to join our
team at Magic Tree Resort, a timeshare resort in Kissimmee, FL. The
Hospitality SpecialistFront Office represents the first point of
contact with our guests and handles all stages of their
stay.**Principal Duties and Responsibilities*** Responsibilities
listed may not apply to all locations* Is responsible for the
efficient and courteous operation of the front desk* Is responsible
for checking guests in/out most efficiently and courteously.*
Collect balances and post appropriate room charges* Answers and
transfers all calls from the switchboard using proper telephone
etiquette* Answers guest questions about local restaurants and
attractions* Makes courtesy calls and follow up calls to all guests
issues* Sends confirmation letters to owners/guests* Coordinates
with all other departments to ensure a smooth response to guests
requests* Processes all incoming revenue from all departments
daily* Opens and closes the credit card machines and cashier audit
reports* Balances out cash drawer, processes advance deposits when
making reservations, collects money and posts the transactions from
other departments* Orders office supplies as needed* Prepares night
audit daily* Enters maintenance and service requests in SPI
promptly* Makes reservations most courteously and efficiently*
Makes room moves and stay-over requests for guests as needed to
ensure guest satisfaction* Runs reports and corrects errors before
the guests check-in* Performs any other inventory management
changes as directed by the supervisor or manager* Prepares check-in
packets for the upcoming week* Makes rental calls to notify owners
whether their villa rented or not* Responds to online reviews*
Reconciles rentals for the previous month* Checks online travel
agents for rental inbounds* Makes daily post office and banking
runs* Blocks RCI points for unpaid accounts* Manages RCI banking,
membership changes, and cancellations* All other duties as assigned
by management**General Statement** - Performs the job assigned,
complying with Company policies and procedures, business code of
ethics, FLSA regulations, and all applicable laws, as well as
ensuring confidentiality, reliability, quality, and
productivity.**Job Requirements**Education, Essential Training /
Certifications, and Experience:* High School Diploma/ GED*
Experience or comparable knowledge in the Resort/Hotel industry;
Timeshare knowledge is preferredSkills, Knowledge, and Abilities:*
Basic computer skills* Close attention to detail* Excellent
Customer Service skills with the ability to work under pressure*
Bilingual is a plus* Active listener with the ability to solve
problems* Ability to Work with minimal supervision* Excellent
verbal and written communication skills* Flexible schedule Ability
to work evenings, holidays and weekends are a mustShift: Additional
hours may be necessary to cover shifts and meet deadlines* Regular
Hours and Weekend**Employee Benefits**????Medical
Insurance????Dental Insurance????Vision Insurance????Discounted
Resort Stays??Paid Time Off????Life Insurance?????Long-Term
Disability????Professional Development????Competitive
Compensation????Rapid Growth????Corporate DiscountsBenefits are
subject to eligibility and are subject to change. Supplemental
coverage to benefits provided at no cost by Capital Vacations is
the responsibility of the employee.
Keywords: Capital Vacations, LLC, Kissimmee , Hospitality Specialist - Front Desk - Magic Tree Front Desk Kissimmee, FL, US, Other , Kissimmee, Florida
Click
here to apply!
|