REMOTE - Bilingual CSR Full-Time (Spanish/English)

Company: Genesco
Location: Kissimmee
Posted on: March 19, 2023

Job Description:

Description

This position is responsible for providing excellent customer service and sales support for stores, in-store customers, and online customers resolving all customer service issues to satisfactory resolution. This includes addressing questions related to store policy, online order status, merchandise features & use, and uncovering customer needs to facilitate online customer upsell. The CSR engages every customer via phone, email, website, mail, social media, or other communication venues. As a Customer Service Representative, this position plays a vital role in establishing customer loyalty, which leads to customer retention.

Job Responsibilities:

• Answer inbound calls, chats, emails, and texts to assist customers and store employees.
• Effectively multi-task while managing constant incoming interactions.
• Identify and assess customer needs, to resolve customer issues and ensure superior customer satisfaction.
• Use trained methods and tools to provide customers with accurate, valid, and complete information.
• Use critical thinking, creativity, and problem-solving skills to provide positive options for resolutions.
• Build personal connections and establish trusting relationships to ensure customer retention and maintain customer loyalty.
• Follow and promote all company policies, guidelines, procedures, and expectations.
• Maintain the safety and security of customer information.
• Meet and exceed goals and standards of performance.
• Complete additional tasks as business needs permit. Minimum Requirements
  
  Must possess strong communication (verbal, listening, and written) and interpersonal skills.
  • Excellent computer and typing skills.
  • Must demonstrate strong problem solving and multi-tasking skills in a fast paced environment.
  • Must have ability to handle and resolve conflict positively.
  • Must be able to work both independently and as a team.
  • Must be able to demonstrate good follow-up and follow-through techniques. Requirements:
    • High school diploma or equivalent required.
    • Regular, predictable, full attendance is an essential function of the job.

Keywords: Genesco, Kissimmee , REMOTE - Bilingual CSR Full-Time (Spanish/English), Other , Kissimmee, Florida