Member Service Representative (Full Time) - Kissimmee
Company: Navy Federal Credit Union
Location: Kissimmee
Posted on: March 16, 2023
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Job Description:
YOUR LIFE'S MISSION: POSSIBLE You have goals, dreams, hobbies
and things you're passionate about.
What's Important to You Is Important to Us
We're looking for people who not only want to do meaningful,
challenging work, keep their skills sharp and move ahead, but who
also take time for the things that matter to them-friends, family
and passions. And we're looking for team members who are passionate
about our mission-making a difference in military members' and
their families' lives. Together, we can make it happen.
Don't take our word for it. * Military Times 2021 Best for Vets
Employers
* WayUp Top 100 Internship Programs
* Forbes 2022 The Best Employers for New Grads
* Forbes America's Best Employers
* Newsweek Top 100 Most Loved Workplaces
* Fortune Best Workplaces for Women
* Fortune 100 Best Companies to Work For
* Computerworld Best Places to Work in IT Basic Purpose To provide
members and prospective members the full range of products and
services offered by Navy Federal Credit Union including depository
accounts such as checking, savings, certificate IRA, revocable
trust, and estate accounts; Lending products; and credit/debit
cards. To perform moderately complex platform banking functions
under supervision. Provide assistance/training to lower-level team
members.
*Candidates who complete an application for the position will be
sent a required online assessment to the email address listed in
the application. Please be sure to check your spam and junk folders
if you do not see the email in your inbox. Completing the
assessment is critical to ensure that your application is
considered, so please be sure to complete the assessment. To
receive assistance in resolving any technical issues with your
assessment, please contact our Infor assessment support team at
TSCandidateSupport@Infor.com. Responsibilities * Analyze, research,
and resolve problems and discrepancies related to member
accounts/loans
* Assist members with submitting consumer/mortgage/equity loan,
overdraft protection and credit card applications
* Counsel current and prospective members about Navy Federal's
products and services
* Ensure cash and other negotiable instruments are handled
properly
* Identify opportunities to cross service products and increase
product penetration
* Perform platform-banking functions
* Assist level I team members
* Understand and comply with federal and other regulations relating
to financial products and services
* May assist with Branch Office vault opening, closing and
balancing procedures
* May serve as a Branch Office and/or ATM vault custodian
* Perform other duties as assigned Qualifications * May be required
to participate and complete specialized training (in Business
Services, IRA, MLO, notary, etc.), per business need
* Ability to work independently and in a team environment
* Working knowledge of savings and checking products, accounts, and
services
* Effective active listening skills to accurately respond to
inquiries and account requests
* Effective organizational, planning and time management skills
* Effective research, analytical, and problem-solving skills
* Effective skill building effective relationships through rapport,
trust, diplomacy, and tact
* Effective skill exercising initiative and using good judgment to
make sound decisions
* Effective skill maintaining composure in a high production and
changing environment
* Effective skill navigating multiple screens and PC applications
and adapting to new technologies
* Effective skill performing mathematical calculations and working
accurately with numbers
* Effective verbal and written communication skills Desired
Qualifications * Experience in member/customer service preferably
in a call center, retail banking or financial institution
* Experience in working in a credit union environment Hours:
Available Monday - Saturday: hours based on business needs.
Location: 1310 W Osceola Pkwy, Kissimmee, FL, 34741 Based upon
business needs, this position may require working at or
transferring permanently to neighboring branches within a
reasonable commuting distance. Salary Range: $19.00 - $25.00 hourly
Navy Federal Credit Union assesses market data to establish salary
ranges that enable us to remain competitive. Within this range, pay
will be determined based on factors such as individual
qualifications, location, and market position. Posting End Date:
03/15/23 Job postings are subject to close early or extend out
longer than the anticipated closing data at the hiring team's
discretion based on qualified applicant volume.
Equal Employment Opportunity Navy Federal values, celebrates, and
enacts diversity in the workplace. Navy Federal takes affirmative
action to employ and advance in employment qualified individuals
with disabilities, disabled veterans, Armed Forces service medal
veterans, recently separated veterans, and other protected
veterans. EOE/AA/M/F/Veteran/Disability
Disclaimer
Navy Federal reserves the right to fill this role at a higher/lower
grade level based on business need. An assessment may be required
to compete for this position.
Bank Secrecy Act
Remains cognizant of and adheres to Navy Federal policies and
procedures, and regulations pertaining to the Bank Secrecy Act.
Employee Referrals
This position is eligible for the TalentQuest employee referral
program. If an employee referred you for this job, please apply
using the system-generated link that was sent to you.
Keywords: Navy Federal Credit Union, Kissimmee , Member Service Representative (Full Time) - Kissimmee, Other , Kissimmee, Florida
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