Night Auditor-Spectrum Resort

Company: NDM Hospitality Services
Location: Kissimmee
Posted on: January 27, 2023

Job Description:

The Night Auditor supports Front Desk and Guest Services operationsovernight for all resort brands for Rentyl, part of NDM Hospitality. Theagent is responsible for checking in Guests, auditing our daily operationsthrough financial balancing and reporting, supporting call center operationsby answering overnight phones, assisting Guest needs and requests, as wellas acting as the manager on duty and first responder to overnightoperations.ESSENTIALRESPONSIBILITIES Welcomes and registers guests in a friendly, professional, andefficient manner Acts as manager on duty and first responder to overnightoperations including, but not limited to, housekeeping andmaintenance concerns Coordinates with resort partners to satisfy guest requests Provides detailed information about properties and resortoperating hours and events Notifies Management of all special requests, Guest concerns, latecheckouts, etc. Adheres to all company service standards Answers telephone calls and guest inquiries in a friendly,professional manner Maintains cleanliness of equipment in work areas Accurately process all cash and credit card transactions inaccordance with established procedures Generate financial and operational reports while maintainingproper record keeping Respond appropriately to guest inquiries and concerns to ensuretotal guest satisfaction Handle guest issues to resolution in effort to improve the guestexperience and escalate any outstanding guest inquiry or concernto management that may require additional monitoring or follow-up Make appropriate service recovery recommendations Promote teamwork and quality service through dailycommunications and coordination with other departments Ensure compliance with Club Operating ProceduresREQUIREMENTSCompetencies, skills,attributes, experience,licenses, certifications,required) Must be able to effectively communicate both verbally and written,with all levels of employees and Guests in an attentive, friendly,courteous and service oriented manner Must be effective at listening to, understanding, and clarifyingconcerns raised by employees, homeowners, and Guests Must be able to multitask and prioritize departmental functions tosatisfy Guest needs efficiently Must be able to handle emergency situations in a calm, collected,and thorough manner with proper follow up to management(including calling for assistance when needed) Maintain regular attendance in compliance with companystandards, as required by scheduling, which will vary according tothe needs of the company Maintain high standards of personal appearance and grooming Must be able to understand and apply complex information fromvarious sources to meet appropriate objectives Must be able to maintain confidentiality of information Must be able to show initiative, including anticipating Guest oroperational needs, identify problem areas, and assist inimplementing solutionsPREFERREDcompetencies &qualifications High school diploma or equivalent and/or experience in a hotel,property management, or customer service-based profession isrequired Previous experience as a Night Auditor or Front Desk Agent isrequired Ability to work overnight with a flexible schedule, includingweekends and holidays, is required Excellent customer service skills, preferably within the hospitalityindustry, is required Self-starter and self-motivated with the ability to stay on task withlittle supervision is essential Computer proficiency and ability to understand technicaltools/resources is essential Experienced with Microsoft Office Software is a plus Knowledge of property management systems is a plus Bilingual (Spanish) is a plus Ability to stand for extended period of times may be required frequently

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Keywords: NDM Hospitality Services, Kissimmee , Night Auditor-Spectrum Resort, Other , Kissimmee, Florida