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Call Center Representative

Company: Exploria Resorts
Location: Kissimmee
Posted on: November 24, 2022

Job Description:

What does Exploria Resorts have to offer? Health insurance with HSA and FSA options, Dental insurance, Vision insurance, Life/AD&D insurance, Short - Long- Term Disability coverage, 401(k), Paid Time off (PTO), Paid Holidays, Employee Referral Program, Employee and Family room rate discounts, great culture and leadership, growth opportunities, and more! Customer Service Representative Full Time $14.00/Hour Corporate Office 127 Town Center Blvd. Clermont, FL 34714 Monday-Saturday 8:30 am-6:00 pm. Job Summary: The Customer Service Representative will report to the Member Services Supervisor. The Employee will answer owner inbound calls and answer a multitude of different questions pertaining to the Exploria suite of resorts, as well as our travel club. The ideal candidate will have superior customer services skills, ability to interact with guests, as well as fellow employees. Responsibilities and Duties: Treat Members/Owners with an outstanding level of customer service, care and courtesy Assist Members/Owners with reservations, payments, benefits and all other ownership related queries Provide services to the account as requested by Member/Owner Strive to provide one call servicing when possible Effectively identify and express guest related issues Research, resolve and ensure proper support documentation as required on all Member contacts and process any necessary follow-up to facilitate requests Explain program elements and how to use the program effectively Facilitate account updates to include name, address, email and phone Ensure your knowledge of systems and products is up to date, requesting refresher training as required Achieve personal and team KPI's daily, weekly and monthly Maximize sales opportunities at all times, offering corporately beneficial products Accessing and input of data in a variety of computer systems Qualifications and Skills: Contact Center experience preferred 1 to 2 years Customer Service experience preferred Well versed in proper etiquette and telephone protocol Communicate effectively verbally and written Bilingual preferred Possess good problem-solving skills Basic computer skills Ability to handle multiple tasks concurrently Time Management skills required Ability to work varied shifts including weekends and holidays Physical Demands: Able to sit for long periods of time.Job Type: Full-timePay: $14.00 per hourBenefits: 401(k) Dental insurance Disability insurance Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Paid training Vision insuranceSchedule: Day shift No nights Weekend availabilityExperience: Customer service: 1 year (Preferred)Language: Spanish (Preferred)Work Location: One location

Keywords: Exploria Resorts, Kissimmee , Call Center Representative, Other , Kissimmee, Florida

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