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Team Member Service Specialist

Company: Westgate Resorts
Location: Kissimmee
Posted on: September 20, 2022

Job Description:

Job Description
As a Team Member Service Specialist, you will: Coordinate health fairs, special events, training, annual Benefit Open Enrollment process, etc.Develop, coordinate, prepare training materials, and deliver training on approved topics under direction of property leadership.Responsible for compliance audits (personnel files, I-9s, timekeeping, invoices, etc.), assist with investigations and leave administration, prepare reports and investigative summaries. Assist with agency inquiries, unemployment claims, and basic consulting and team member relations.Oversee and handle the Team Member Services office when the TMS Generalists/Manager is out of office. Serve as back-up for Coordinator/Rep as appropriate to office structure (office supplies and employment law posters, new-hire orientation, pre-employment processing, and other duties as needed).Respond to inquiries regarding company policies, programs and procedures, referring issues to appropriate parties (Managers, TMS Leadership, etc.). Recognize potential for escalated team member relations issues and refer to appropriate TMS contact for direction and assistance.Responsible for team member communications (local newsletter, Info TV/CCTV information, mail masters, etc.)Assist in maintaining the accuracy of manager e-mail lists by reviewing and updating the e-mail group through the I.T. Helpdesk when new leaders are hired and as relevant status changes occur.Under supervision, compute wages and record data for use in payroll processing/timekeeping; may handle time-keeping duties.Maintain positive customer relations with all internal and external customers by anticipating and responding to business needs in a professional, timely, responsive, accurate, helpful and informative manner (RAHI).Assist other property locations as required to meet business needsAssist with other tasks, process improvement, and special projects as assigned.
To-- -perform this job successfully, you must have excellent communication skills and be able to read, write and speak-- -English-- -fluently.-- -Bilingual (English & Spanish) strongly preferred.-- - -- -Additionally, the person must possess and adhere to the following core values:-- - Integrity-- -PassionWork Ethic-- -
Additional Information
Why Westgate? Comprehensive health benefits -----" medical, dental and visionPaid Time Off (PTO) -----" vacation, sick, and personalPaid Holidays401K with generous company matchGet access to your pay as you need it with our Daily Pay benefitFamily benefits including pregnancy, and parental leave and adoption assistanceWellness ProgramsFlexible Spending AccountsTuition AssistanceMilitary LeaveEmployee Assistance Program (EAP)Life, Disability, Accident, Critical Illness & Hospital InsurancePet InsuranceExclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)-- -Advancement & development opportunitiesCommunity Involvement ProgramsWestgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying. PandoLogic. Keywords: Customer Service Representative, Location: Kissimmee, FL - 34746

Keywords: Westgate Resorts, Kissimmee , Team Member Service Specialist, Other , Kissimmee, Florida

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