Posted on: June 17, 2022
Job Description BE A PART OF OUR SUCCESS Educational Assistance
with DeVry University with complimentary laptop Immediate Family
Members are also eligible Competitive Pay with Service Award
Incentive Get paid daily through Daily Pay Comprehensive Health
Benefits including Medical, Dental, Vision, and more 401(k)
retirement savings with company match Flexible Schedule All you can
eat pancakes meal discounts Employee Discount Program Development
Pathway: Step by step process to grow your career 3 College Credits
hours for completing manager training Founded in 1958, Perkins--
operates 324 restaurants in 32 states and four Canadian provinces.
The Perkins system includes 85 company-owned and operated
restaurants and 234 franchised units. Throughout its history,
Perkins Restaurant & Bakery has remained true to its mission of
providing guests with personalized service and delicious, homestyle
food at a great value. Perkins has experienced years of success
through ensuring 100% guest satisfaction on every visit. If you
want to work and grow with a company who has a proven track record
of success, has an unmatched commitment to their employees and
employees the best in the industry, you are in the right place
Position Description As a Service Leader, you will be responsible
for achieving guest satisfaction through implementation of company
policies, procedures, programs, and performance standards. In
addition, you will monitor compliance with company standards and
execution of all company policies to guarantee maximum guest
satisfaction and a quality work environment. Responsibilities:
Ensures that all guests are properly greeted, seated, and served.
Accountable for proper resolution of all guest complaints.
Accountable for proper handling of cash, credit card information,
gift cards and all things related to the payment of guest checks.
Ensures proper control of the facility and equipment through
preventive maintenance, repairs, security measures, and adherence
to safety and sanitation requirements. Monitors and oversees food
temperatures during hot and cold handling to reduce the incidence
of risk factors known to cause food borne illness. Trains employees
during shift to guarantee proper and productive performance. Takes
responsibility and verifies that all menu items are prepared and
served according to standards. Anticipates, identifies and corrects
system breakdowns to achieve maximum guest satisfaction.
Communicates with Manager on Duty and coworkers regarding
product/service deficiencies, equipment, safety problems, etc.
Responsible for change fund, cash register, and guest check
control. Performance will have a direct affect on the unit---s
sales and profits through consistent guest satisfaction and cost
controls. Qualifications: Basic skills such as sanitation, safety,
and customer service taught through in-house training Trustworthy;
can be relied upon to deal with payment of guest checks and operate
cash register Must be able to communicate clearly Must be able to
coordinate multiple tasks simultaneously Physical Requirements /
Environment / Work Conditions: Must have high level of
mobility/flexibility Must be able to work irregular hours under
heavy stress/pressure during peak times Must possess a high level
of coordination Must lift and carry serving trays weight up to 20
pounds for distances up to 30 feet Must be able to fit through an
opening 30--- wide Requires frequent reaching, bending, pushing and
pulling Exposure to heat, steam, smoke, cold and odors Requires
continual standing and walking Disclaimer This job description is
not intended, and should not be construed to be, an exhaustive list
of all responsibilities, skills, efforts or working conditions
associated with the job. It is intended, however, to be an accurate
reflection of those principal job elements essential for making
decisions related to job performance, employee development and
compensation. As such, the employee may perform other duties and
responsibilities as required.
Keywords: Perkins, Kissimmee , Service Leader, Other , Kissimmee, Florida
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