Patient Support Coordinator
Company: BVL2 Physician Group
Location: Kissimmee
Posted on: June 15, 2022
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Job Description:
BVL2 Physician Group, LLC Job Title: Patient Support Coordinator
(PSC) Report to: Practice Administrator FLSA Status: Non-Exempt Job
Requirements: Looking for a candidate with empathy, patience,
integrity, compassion, great work ethic, cooperative attitude, and
a team player. Responsibilities: Manage large amounts of inbound
and outbound calls in a timely manner. Follow communication
"scripts" when handling different topics. Identify and resolve
customers' issues using active listening and problem-solving
skills; identify customers' needs, clarify information, research
every issue, and provide solutions and/or alternatives. Answer
incoming calls in a professional, accurate, timely, and courteous
manner. At all times maintains HIPPA guidelines as it relates to
the patient's information to assure client confidentiality
verifying caller if different that patient is an authorize
individual to speak on behalf of the patient. Ascertain the nature
of the call and record information in the patients' record via a
Telephonic Encounter; document all calls appropriately Transfer
callers to the appropriate queue/department if question is of a
more complex issue (claims, authorizations, etc.) or escalate the
call to the appropriate supervisor. Meets the goals for average
handle time, hold times and quality scores on Inbound and Outbound
calls; manages time to ensure calls are answered within required
timeframes and appropriate follow up is done in a timely manner.
Schedule new and existing patients following established protocols
like scheduling in the correct office with the proper physician.
Attends daily morning huddles, weekly staff, and other meetings to
discuss issues and foster teamwork among clinic personnel. Meets or
exceeds minimum key job accountabilities established for the
Patient Support Coordinator position. Skills and Specifications
Strong customer service and interpersonal skills Computer
proficiency with the ability to navigate between multiple computer
screens/program while assisting customer. Demonstrates a desire to
help other and to make an impact in patient's lives Demonstrates an
understanding and adherence of the Code of Conduct and HIPPA
guidelines Experience working in a medical office, preferred
Electronic health record experience, preferred eClinical Works
experience, highly desired. Bilingual in English/Spanish, required
High School diploma or equivalent
Keywords: BVL2 Physician Group, Kissimmee , Patient Support Coordinator, Other , Kissimmee, Florida
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