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Program Navigator - FT/DAY

Company: AdventHealth Celebration
Location: Kissimmee
Posted on: June 8, 2021

Job Description:



Program Navigator -AdventHealthCelebration

Top Reasons to work at AdventHealthCelebration

  • Established in 1997 and now a 203-bed hospital
  • AdventHealth Celebration Health was designed as a Mediterranean resort-style facility to serve as a cornerstone of health in Disneys planned community of Celebration, Florida
  • The hospital consistently delivers a state-of-the-art healing environment to residents of Osceola, Orange, Polk and Lake Counties, as well as to visitors from across the United States and the world. All within a 'living laboratory' of groundbreaking, research-driven clinical solutions that integrate mind, body and spirit in the defeat of illness and disease
  • We offer great benefits with immediate Health Insurance coverage
  • Career growth and advancement potential

Work Hours/Shift:Full Time / Day

You Will Be Responsible For:

Demonstrates, through behavior, Advent Healths core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.

  • Serves as a liaison between the hospital, physician practices and the patient to ensure optimal customer and clinical service and effective communication.
  • Serves as a patient advocate. Sets up patient appointments and services within the hospital, answers program phone calls and web inquiries, and assists guests with travel arrangements such as hotel accommodations and transportation.
  • Navigates all program inquiries. This includes obtaining patient history, obtaining pertinent medical records, and patient demographic and insurance information to refer them to the appropriate physician office and/or testing center.
  • Accesses the patient medical record to obtain program metrics for quality improvement projects. Enters data into appropriate spreadsheets, tracks and monitors trends of patient metrics, creates reports and completes research projects.
  • Coordinates and implements all logistics for the pre-operative education classes and events.
  • Participates in the development of the program by assessing needs of patients and proactively making recommendations to improve our service. Participates in marketing strategy development and activities toward achieving service line goals.

WhatYou Will Need:


  • Three years of experience providing high-level customer service
  • One year of experience with navigating electronic medical records
  • Excellent secretarial, typing and reception skills
  • Competent skills in the latest software including but not limited to: Outlook and Microsoft Office
  • Strong organizational skills
  • Ability to manage multiple tasks simultaneously


  • Speaks Spanish fluently
  • Knowledge proficiency of Excel and other Microsoft Office applications
  • Associates degree in healthcare, sociology or other healthcare related field
  • Previous secretarial experience
  • Previous experience in the clinical aspect of the medical field


The Program Navigator is responsible for the overall success of their program and provides support for the clinical care coordinator. Support includes ordering and maintaining program supplies, collecting, maintaining and reporting pertinent patient data points, scheduling and preparing the patient education class, coordinating patient appointments within the hospital, answering program phone calls and web inquiries, and navigating patients through the referral process. Actively participate in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Keywords: AdventHealth Celebration, Kissimmee , Program Navigator - FT/DAY, Other , Kissimmee, Florida

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