Posting Date Apr 21, 2021
Job Number 21036180
Job Category Golf, Fitness, & Entertainment
Location Gaylord Palms Resort & Convention Center, 6000 W.
Osceola Parkway, Kissimmee, Florida, United States VIEW ON MAP
Brand Gaylord Hotels
Position Type Management
Located Remotely? N
Gaylord Hotels is a multi-location hospitality brand guided by a
single focus: extraordinary meetings and conventions. From guest
rooms and meeting space, to entertainment and dining all in a
self-contained environment, Gaylord Hotels makes meeting planning
easy and provides attendees great networking opportunities. As a
Gaylord Hotels STAR, you'll bring your warm smile, genuine
excitement and a "consider it done" spirit to work. In return,
you'll experience the rewards of growing your career among a team
of professionals with a passion for excellence. Ready for a change?
Take the initiative. Enjoy the Rewards.
Assists with managing aspects of the pool and beach areas,
including overall maintenance, daily upkeep, cleanliness and the
operation of cabana units. Provides and models service behavior to
guests and employees. Assists with continually striving to improve
guest and employee satisfaction and maximizing the financial
performance in areas of responsibility. Position works with direct
reports to carry out departmental strategies.
Education and Experience
* High school diploma or GED; 1 year experience in the
recreation/health club operations or related professional area.
* 2-year degree from an accredited university in Health
Education, Physical Education, Hotel and Restaurant Management, or
related major; no work experience required.
CORE WORK ACTIVITIES
Assisting with Recreation Operations
* Supervises and manages employees. Supports day-to-day
operations. Understands employee positions well enough to perform
duties in employees' absence. * Monitors quality, standards and
meets the expectations of the customers on a daily basis. *
Demonstrates knowledge of job-relevant issues, products, systems,
and processes. * Schedules events, programs, and activities, as
well as the work of others. * Provides personal assistance, medical
attention, emotional support, or other personal care to others such
as coworkers, customers, or patients. * Develops specific goals and
plans to prioritize, organize, and accomplish work. * Supports the
management of outside vendors including water sports and scuba. *
Assists with managing group activities including sand painting, bon
fires, and team building events. * Orders and manages necessary
supplies. Ensures workers have supplies, equipment, tools, and
uniforms necessary to do their jobs. * Assists with managing the
children's program (e.g., coordinates activities, purchases
equipment and supplies etc.). * Assists with managing pool and
beach areas, including overall maintenance, daily upkeep and
cleanliness, and the operation of cabana units.
Providing and Ensuring Exceptional Customer Service
* Serves as a role model to demonstrate appropriate behaviors. *
Provides services that are above and beyond for customer
satisfaction and retention. * Improves service by communicating and
assisting individuals to understand guest needs, provides guidance,
feedback, and individual coaching when needed.
Conducting Human Resources Activities
* Identifies the developmental needs of others and coaches,
mentors, or otherwise helps others to improve their knowledge or
skills. * Participates in the performance appraisal system process,
giving feedback when needed. * Coordinates training activities for
employees in department. * Encourages and builds mutual trust,
respect, and cooperation among team members. * Communicates
expectations and performance objectives to subordinates;
subordinates are also open to raise questions and/or concerns.
Marriott International is an equal opportunity employer. We
believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.