Assistant Manager, Client Services

Company: Sephora
Location: Kissimmee
Posted on: May 3, 2021

Job Description:

Job ID: 191773
Location Name: FL-The Crosslands Shopping Center (1384)
Location Type: Stores-US
Location: 608 Centerview Blvd, Kissimmee, FL 34741, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Retail Leadership

Store Leadership
At Sephora, we know our success is based on the fearless leadership of our teams. Each of our retail locations has unique needs to best serve both its clients and staff, and we rely on our Leads, Store Directors, Specialists, and District Managers to manage multiple aspects of their businesses as if it was their own. This allows them to pay it forward as role models for their teamsthe teams that impact our clients every day.

Your role at Sephora:
As a Assistant Manager, Client Services, you will be responsible for overseeing service, classes & event execution in a specific Sephora Store location. You will be responsible for ensuring that all Services Coordinators and employees perform Sephoras services within Sephora standards and that the team achieves and exceeds company objectives. In addition, you will:

• Drive sales and services at the Studio
• Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services
• Ensure staffing levels are adequate to support a smooth flow of clients receiving services and keeping seats filled
• Manage the development of artistry skills and certifications on the team
• Regularly act as the Client Experience & Logistics Leader within the store
• Engage with employees and clients on-stage whenever possible
• Demonstrate a strong understanding of the stores sales performance and business opportunities.

• One to three years experience in a similar role at a similar volume store or equivalent internal experience
• Proven ability to influence peers and provide feedback
• Ability to demonstrate strong client service skills
• Demonstrated effective time management and problem-solving skills
• Flexible availability to work during peak retail hours such as nights, weekends, and holidays

• You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams
• Employees enjoy a product discount & receive free product various times throughout the year
• Sephora heavily invests in training for our stores
• Sephora offers comprehensive medical benefits, competitive 401k, gift matching
• Sephoras parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs and Dior

• Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift and work in a fragrance filled environment
• Adherence to Sephoras dress code and other policies in the Sephora Employee Handbook

Keywords: Sephora, Kissimmee , Assistant Manager, Client Services, Other , Kissimmee, Florida