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Owner Care Specialist

Company: Capital Vacations
Location: Kissimmee
Posted on: May 3, 2021

Job Description:

The Owner Care Specialist is responsible for interacting with Resort guests and Owners via the phone or in-person to gain or provide information in response to inquiries or requests while ensuring a superior customer service experience.

Principal Duties and Responsibilities

  • Responsibilities listed may not apply to all locations
  • Possesses knowledge of all resort services.
  • Answers phone calls using proper telephone etiquette.
  • Answers guest questions about local restaurants and attractions.
  • Maintains the For Sale by Owner List
  • Maintains the Owners Wish List
  • Coordinates with all other departments to ensure a smooth response to guests requests
  • Possesses knowledge of reservation and billing systems
  • Maintains and controls room inventory and availability
  • Responds to online reviews in a professional and efficient manner
  • Maintains neatness of work area
  • Possesses knowledge of the Dare County Register of Deeds website to search for ownership as needed
  • Is familiar with area amenities and services
  • Is able to float between departments on an as-needed basis
  • Works with a local paralegal to assist owners with Deed issues
  • Runs reports and corrects errors before guests checkin
  • Performs any other inventory management changes as directed by a supervisor or manager
  • Other duties as assigned

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

Education, Essential Training / Certifications, and Experience:

  • High School Diploma/GED
  • Experience working with Owners in a timeshare or call center atmosphere

Skills, Knowledge, and Abilities:

  • Basic computer skills
  • Attention to detail
  • Customer Service skills
  • Ability to work with minimal supervision
  • Excellent verbal and written communication skills
  • Flexible schedule Ability to work holidays and weekends are a must
  • Bilingual is a plus but not required

Shift: Additional hours may be necessary to meet deadlines and business needs

  • Regular Hours and Weekend

Travel:

  • None

Keywords: Capital Vacations, Kissimmee , Owner Care Specialist, Other , Kissimmee, Florida

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