Activities Ambassador -Encore Waterpark

Company: NDM Hospitality Services
Location: Kissimmee
Posted on: May 3, 2021

Job Description:

As an Encore Activities Ambassador, you are a valuable asset to the success of the Activities Department by providing an elite level of service. When you are the life of the party, you are interacting and finding innovative ideas to engage with guest of all ages. Your positive attitude and creativity will be sure to shine as you sing away your favorite tunes on the pool deck. Your astounding personality will make a memorable impression and have our guest ready to relax during their time with Encore.

ORGANIZATIONAL STRUCTURE

v This position reports to and stays in daily communication with the Activities Manager; also maintains daily contact with Activities Supervisor.

KEY RESPONSIBILITES

v Responsible for organizing and hosting the daily activities as listed in the monthly activity calendar.

v Responsible for welcoming and assisting guests as they enter into the park or Hang Ten Children's Play room.

v Responsible for following policies and procedures as set forth to ensure guest/member access, safety, and enjoyment for all guests/members.

v Responsible for ensuring all inventory needs are met.

v Must be able to conduct cash handling and point of sale at Sundries Retail.

v Responsible for dispatching guests down slides.

v Be a team leader and lead by example, because it is important to inspire motivation and anticipation in all team members.

v Accept personal responsibility for personal decisions, spontaneously recognize and celebrate team member success.

v It will be the responsibility of the Activity Host to maintain effective lines of communication between all team members in regards to club operations and issues relating to the guests/members. Communicating the core values and mission of Encore Club is vital to the achievement of company goals.

v Define and develop achievable, common goals for team members that will positively enforce future standards for personal and professional growth.

v Ensure that superior standards of production at all times meets the requirements of our members and employees, while assuring the standards are being constantly improved upon. This means being creative in seeking new ways to get things done.

v Maintain the Encore Club standard of excellence by staying on the cutting edge of new products and market trends.

v Maintain standards of Activity Department presentation to the guests.

v Always represent Encore Club in a professional manner with your dress and speech.

v Keep in line with the Encore Club standard of high quality, and perceived value.

v Monitor and track Member and guest Kids Club room and aqua park usage.

PERSONAL ATTRIBUTES

Able to work well under pressure and balance multiple priorities and assignments

Must be change adaptive, flexible, and empathetic

Must be highly customer oriented and responsive with a high need for closure

Demonstrated initiative ability to think, work, and make independent decisions based on sound judgment

Excellent written and verbal communication skills

Must be comfortable working in a fast-paced environment where continuous improvement is expected

Able to work outdoors and different weather conditions

Comfortable speaking into a microphone to large crowds.

KNOWLEDGE / SKILLS

v High School Diploma preferred

v Experience in recreational hospitality, Cruise Ships, Summer Camps and or DJ

v Must be able to pass CPR/First Aid certifications within in timely manner.

v Genuine adoration for youth of all ages and high standard of care.

Keywords: NDM Hospitality Services, Kissimmee , Activities Ambassador -Encore Waterpark, Other , Kissimmee, Florida