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Assistant General Manager

Company: Books-A-Million, Inc.
Location: Kissimmee
Posted on: May 3, 2021

Job Description:

Job Description

Job Description: The Assistant General Manager manages the day to day operation of the store as Manager On-Duty in conjunction with the management team to maximize sales and customer service. The Assistant General Manager may also be responsible for one of the following categories: book, buyback, or media.

Roles and Responsibilities

  • Maximizes profits and customer service by leading assigned category team and operating the store in adherence with all Company policy and guidelines
  • Operates the store as the Manager On-Duty in conjunction with the management team.
  • Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
  • Maintains category merchandising and cleanliness and ensures operational efficiency.
  • Trains and develops Associates and Leads within category and facilitates cross training for further development.
  • Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
  • Consults with the General Manager on associate performance
  • Perform other duties as assigned.

Job Requirements

Core Competencies

  • Interpersonal Skills
  • Team Management and Development
  • Action Orientation

Qualifications and Education Requirements

  • 21 years of age or older
  • High school diploma or equivalent, some college preferred
  • Previous experience in a supervisor role
  • Successful completion of all required background screenings

Preferred Skills

  • Computer and cash register skills

Physical and Environmental Requirements

  • Must be able to stand and walk for extended periods of time.
  • Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities.
  • Must be able to lift or team lift objects up to 50 lbs., with or without assistance.
  • Must be able to communicate using speech, sight, and sound with or without assistive device.
  • Must be able to stand, walk, climb, bend, stoop or crouch while performing daily activities of the job.

Keywords: Books-A-Million, Inc., Kissimmee , Assistant General Manager, Other , Kissimmee, Florida

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