**JOB FUNCTION / PURPOSE**
The Area Manager is responsible for overseeing the daily field
operations across various clients within Management Services,
improving organizational processes, and working to improve quality,
productivity, and efficiency. The position reports to the Central
Provide inspired leadership for the organization. Lead his/her
team in all aspects of people management including: hiring,
orientation/on-boarding, performance management, salary changes,
promotions, training and development, transfers and terminations.
Monitors and reviews staff work and coaches appropriate
Manages financial performance for his/her team. Works with other
departments to establish or improve management systems required to
provide long-term stability and growth and minimize risk.
Responsible for establishing and tracking key performance
indicators to ensure performance and alignment with company
Assists with new business development activities and pricing
strategy, as well as securing renewals and scope expansion.
Attend client meetings as required and provide operational
support to all stakeholders.
Develop, implement and review operational policies and
procedures. Ensure that all adopted SOPs are followed.
Assist with making important policy, planning, and strategy
Assess operational performance and implement continuous
Identify and address problems and opportunities for the
Build alliances and partnerships with other organizations.
Oversee onboarding and offboarding of Management Service clients
and coordinate the setup and information dissemination to all
Oversees the preparation and administration of the annual
operating and capital budget. Create monthly operations
Manages team related to hiring, on-boarding, performance
management, utilization, training, development, salary, promotions,
transfers and terminations. Coaches individual and team performance
Ensures overall customer satisfaction and manages client
Other duties as assigned.
**EDUCATION, EXPERIENCE AND SKILLS**
**_Education/Experience:_** BA/BS in related field and 5-7 years
operations/project/program management related experience. Five
years previous management experience required.
**_Technical:_** Advanced proficiency with Microsoft Office
applications, including intermediate MS Excel formulas, MS Word
Mail Merge, and MS Powerpoint presentations. Intermediate internet
navigation skills; General knowledge of navigating web-based
applications and the ability to learn specific applications;
Ability to use Business Skype; Ability to learn company property
**_Communication:_** Communicates clearly & professionally.
Contributes to a positive internal & external customer experience.
Maintains composure in challenging situations. Collaborates and is
willing to work with others. Asks for constructive feedback.
Promotes a culture of diversity, respect & accountability.
Challenges other through productive discussion.
**_Problem Solving & Quality:_** Pays attention to detail.
Identifies & solves complex issues. Thinks "big picture" when
assessing problems/opportunities. Develops innovative & creative
**_Managing For Results:_** Follows all company policies & SOPs.
Delegates, prioritizes & manages the work of others. Balances
competing priorities, scheduling issues & deadlines. Delivers
effective feedback. Manages cost, quality & expedience.
**_Leadership & Initiative:_** Motivates & empowers others. Acts
in accordance with company vision, mission & values. Takes
accountability for own performance. Willing to take on additional
assignments. Seeks out opportunities for leadership & development.
Trains, coaches & mentors others. Champions change.
Sitting, standing, walking, bending and lifting are required to
perform job responsibilities. The employee must occasionally lift
and move up to 20 lbs.
Regionally up to 50%
An Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
age, religion, sex, sexual orientation, gender identity, national
origin, or protected veteran status and will not be discriminated
against on the basis of disability.