Senior Manager of Village Operations: Unit Services
Posted on: May 3, 2021
Holiday Inn Club Vacations looks for individuals who excel in
their role, and are committed to delivering an exceptional
experience for our guests, owners, and team members. We look for
individuals who are passionate in life and bring those qualities to
work every day. Do you instill confidence, trust, and respect,
encourage success and build relationships? Were looking for people
like this to join our friendly, engaged, professional team.
The Village Operations Manager is responsible for bringing the
brand promise to life in the assigned resort village of 600 units
in our largest resort campuses. The role serves as a back of house
leader and partners with guest services, housekeeping, maintenance,
F&B, retail and recreation teams for the consistent delivery of
an overall villa experience that is safe, clean, well maintained
and fun for the entire family. Success in the role is measured
primarily by post-stay guest survey responses evaluating the
quality of the villa, staff service, and problem resolution.
- Indirectly leads (adjunct relationship)100-250
cross-functional/adjunct teams in a shared goal environment.
- Directly lead 1-5 Management team members in the delivery of
unit services unique to the village.
- Demonstrated exceptional service delivery and problem
- Demonstrated ability to anticipate, prevent and solve complex
problems, and deliver consistently high-quality results in a fast
- Demonstrated professional verbal and written communication and
presentation skills. Must be fluent in English.
- Novice level mastery of Microsoft Office products,
Timeshareware, Asgard, and SalesForce
- Driving record must qualify to drive company owned
EDUCATION and/or EXPERIENCE
- High School Diploma or GED equivalent required
- Four year college degree preferred
- Minimum of four years of experience in hospitality related
industry with at least three years in a supervisory role
- Novice mastery of each of the resort operations
CERTIFICATES, LICENSES, REGISTRATIONS
Keywords: HollydayINN, Kissimmee , Senior Manager of Village Operations: Unit Services, Other , Kissimmee, Florida
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