Front Desk Supervisor (Starting rate is $15, increasing to $16 in Sept) - Walt Disney World Swan and
Company: Marriott International, Inc.
Posted on: December 2, 2019
Here's To Your Journey with Sheraton At Sheraton, we go above and
beyond in everything we do. We are inspired by our guests and one
another and are driven to make things better. We love what we do,
and we give it all weve got on property and off. When guests stay
with us, its not just a room with a bed that theyre buying. Its an
experience. Were looking for someone who is ready to go beyond in
everything they do. If you are someone with a genuine drive to
improve your life and the lives of those around you, we encourage
you to explore careers with Sheraton. The Walt Disney World
Dolphin, located at 1500 Epcot Resort Boulevard, Lake Buena Vista,
Florida, 32830 is currently hiring a Front Desk Supervisor
(Starting rate is $15, increasing to $16 in Sept) - Walt Disney
World Swan and Dolphin Resort. Responsibilities include: Assist
staff with expediting problem payments (e.g., problems processing
credit card). Follow up with guest regarding satisfaction with
guest-related issues. Process all guest check-ins by confirming
reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks,
debit, or credit. Set up accurate accounts for each guest upon
check-in (i.e., sharewiths, separate room/tax/incidentals, comp).
Anticipate sold-out situations and obtain satisfactory alternative
accommodations when the property cannot accommodate guests with
reservations. Block rooms in the computer and identify designated
requirements and requests. Contact appropriate individual or
department (e.g., Bellperson, Housekeeping) as necessary to resolve
guest call, request, or problem. Coordinate with Housekeeping to
track readiness of rooms for check-in. Review shift logs/daily memo
books and document pertinent information in logbooks. Count bank at
the beginning and end of shift. Balance and drop receipts according
to Accounting specifications. Assist management in training,
motivating, and coaching employees; serve as a role model and first
point of contact of the Guarantee of Fair Treatment/Open Door
Policy process. Report accidents, injuries, and unsafe work
conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information. Anticipate and address
guests'' service needs. Speak with others using clear and
professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others. Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Additional
Location - Orlando, Florida Marriott International is an equal
opportunity employer committed to hiring a diverse workforce and
sustaining an inclusive culture. Marriott International does not
discriminate on the basis of disability, veteran status or any
other basis protected under federal, state or local laws.
Keywords: Marriott International, Inc., Kissimmee , Front Desk Supervisor (Starting rate is $15, increasing to $16 in Sept) - Walt Disney World Swan and, Other , Kissimmee, Florida
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