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Senior Technical Analyst

Company: HCA Healthcare
Location: Kissimmee
Posted on: March 9, 2023

Job Description:

Description IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Senior Technical Analyst with HCA Florida Poinciana Hospital you can be a part of an organization that is devoted to giving back!BenefitsHCA Florida Poinciana Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

  • Fertility and family building benefits through Progyny

  • Free counseling services and resources for emotional, physical and financial wellbeing

  • Family support, including adoption assistance, child and elder care resources and consumer discounts

  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

  • Employee Stock Purchase Plan

  • Retirement readiness and rollover services and preferred banking partnerships

  • Education assistance (tuition, student loan, certification support, dependent scholarships)

  • Colleague recognition program

  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

    Learn more about Employee BenefitsNote: Eligibility for benefits may vary by location.

    Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Florida Poinciana Hospital family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Senior Technical Analyst to help us reach our goals. Unlock your potential!Job Summary and QualificationsThe Senior Technical Analyst implements and supports a broad range of facility-based ITG equipment. As the key technical service resource within the facility, the Senior Technical Analyst is responsible for the set-up and repair of facility-based, end-user infrastructure and resolution of desktop incidents and requests reported by facility users to the service desk.DUTIES INCLUDE BUT ARE NOT LIMITED TO:
    • You will implement and support the broadest range of facility-based ITG equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products
    • Communicates and escalates incidents and requests beyond scope of ability to senior service resources
    • Logs and tracks incidents and requests; reviews incident and request tracking databases
    • Provides 24x7 on-call support based on division ITG staff rotation, and carries a pager as warranted
    • Investigating hardware problems and performs minor system hardware and communication connection repairs
    • Acting as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction
    • Participating in meetings, committees and continuing education to improve individual, departmental and organizational performance
    • You will aid and train users on proper use of division and/or facility technology
    • Mentoring and training of Division Technical Analysts
    • Participating in facility-based ITG project planning, as needed
    • Maintaining and protecting confidentiality with regard to all aspects of patient care and employee information
    • Performs other duties as assigned
      , Modified, Modified, Modified, ModifiedKNOWLEDGE, SKILLS & ABILITIES:
      *Demonstrate broad knowledge of technology and solutions
      *Demonstrate customer orientation; strength in analytical, math, and reasoning skills
      *Demonstrate proficiency in MS Office applications
      *Provide onsite technology support on projects
      *Must be able to drive to assigned sites to complete work

      Bachelor's degree in information systems or healthcare-related field is preferred

      Minimum two years of broad technical experience required
      What qualifications you will need:This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). transforms healthcare and gives
      people healthier tomorrows. We deliver information technology strategy, support,
      and solutions. ITG improve and enhance patient care and business operations. We deliver services at
      administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states
      and the United Kingdom. Our team works to move healthcare forward. We do this by
      seeking, embracing, developing, and delivering technology for patient care.
      HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the
      delivery of charitable care, uninsured discounts, and other uncompensated expenses."There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

      HCA Healthcare Co-Founder Be a part of an organization that invests in you! We are reviewing applications for our Senior Technical Analyst opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: HCA Healthcare, Kissimmee , Senior Technical Analyst, IT / Software / Systems , Kissimmee, Florida

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