Hospitality Specialist - PBX Operator

Company: Capital Vacations
Location: Kissimmee
Posted on: May 17, 2022

Job Description:

Job DescriptionWe're looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. The ideal candidate will have previous customer service experience in the hospitality industry and will understand the importance of responding quickly to owners' and guests. You'll be corresponding with guests through email, over the phone and in person. If you've worked in the hospitality industry before, we definitely want to talk to you.Below are just some of the benefits you'll receive!• Competitive pay - starts at $14/hr• Paid time off• Career growth• Medical / Dental / Vision insurance• 401k• Enthusiastic team environment• Travel Perks to all our Resort locationsOpportunity for career advancement in a fast paced, growth-oriented Organization.

We are currently seeking 2 (two) Hospitality Specialist - PBX Operators to join our team at Silver Lake, a timeshare resort in Kissimmee, FL.

The Hospitality Specialist–PBX operator will answer all incoming calls to Silver Lake Resort and designate out to the appropriate department or trouble shoot via phone.Principal Duties and Responsibilities

• Responsibilities listed may not apply to all locations
• Is responsible for the efficient and courteous operation of the front desk PBX
• Is responsible for assisting checking guests efficiently and courteously.
• Collect balances and post appropriate room charges
• Answers and transfers all calls from the switchboard using proper telephone etiquette
• Answers guest questions about local restaurants and attractions
• Makes courtesy calls and follow up calls to all guests' issues
• Sends confirmation letters to owners/guests
• Coordinates with all other departments to ensure a smooth response to guest's requests
• Processes all incoming revenue from all departments daily
• Opens and closes the credit card machines and cashier audit reports
• Balances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departments
• Orders office supplies as needed
• Prepares night audit daily
• Enters maintenance and service requests in SPI promptly
• Makes reservations most courteously and efficiently
• Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction
• Runs reports and corrects errors before the guests check-in
• Performs any other inventory management changes as directed by the supervisor or manager
• Prepares check-in packets for the upcoming week
• Makes rental calls to notify owners whether their villa rented or not
• Responds to online reviews
• Reconciles rentals for the previous month
• Checks online travel agents for rental inbounds
• Makes daily post office and banking runs
• Blocks RCI points for unpaid accounts
• Manages RCI banking, membership changes, and cancellations
• All other duties as assigned by managementGeneral Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity. Job RequirementsEducation, Essential Training / Certifications, and Experience:
  • High School Diploma/ GED
  • Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferredSkills, Knowledge, and Abilities:
    • Basic computer skills
    • Close attention to detail
    • Excellent Customer Service skills with the ability to work under pressure
    • Bilingual is a plus
    • Active listener with the ability to solve problems
    • Ability to Work with minimal supervision
    • Excellent verbal and written communication skills
    • Flexible schedule –Ability to work evenings, holidays and weekends are a mustShift: Additional hours may be necessary to cover shifts and meet deadlines
      • Regular Hours and WeekendTravel:
        • None

Keywords: Capital Vacations, Kissimmee , Hospitality Specialist - PBX Operator, IT / Software / Systems , Kissimmee, Florida