Guest Services Representative/Front Desk Specialist - Part Time
Company: Holidayinnclub
Location: Kissimmee
Posted on: May 24, 2023
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Job Description:
** Guest Services Representative/Front Desk Specialist - Part
Time****Job Category****:** Resort Operations **Requisition
Number****:** GUEST006168 Showing 1 location **Job
Details****Description**A Guest Services representative will
provide services in various areas within the Guest Services
department: Front Desk, Resort Services and PBX/Call Center. In
each area, this individual must commit to providing exceptional
guest experience as the subject matter expert, seeking out
opportunities to exceed owners and guest expectations. The Guest
Services representative must ensure a great first/last impression
while coordinating, partnering and supporting various departments
during the guest stay that provide an experience with a sense of
fun and family.**ESSENTIAL DUTIES AND TASKS*** Facilitates the
overall experience from check-in through check-out; handling tasks
such as but not limited to: inventory management, folio, collection
of payments, issuing villa keys, collecting personal guests
information while ensuring safety and security.* Initiating actions
for all guests inquires (phone, email, survey, face to face
interactions) or identify next steps through empowered decisions
that maintain or exceed owners and guests expectations; getting the
owner or guest(s) closer to a solution.* Provide follow up
calls/interactions with owners and guests confirming satisfaction
with services provided while identifying opportunities to exceed
expectations.* Accurately collecting and reporting/data entry of
all guests experiences through various software platforms used
daily and as needed by various department leaders and
executives.**EDUCATION and/or EXPERIENCE*** High School Diploma or
GED equivalent or an equivalent combination of training, education
and experience* Previous experience working in a Front Office
environment or customer service environment
preferred**QUALIFICATIONS*** Must have excellent customer service
and communication skills* Familiar with Microsoft, Excel and
Outlook* Bilingual a plus but not necessary* Strong problem solving
skills* Ability to make empowered decisions within department
guidelines* Ability to handle escalated challenges with limited
hands on support from a leader* Supports in-house marketing*
Proactively maintains brand promise and guest experience* Promotes
and maintains a safe work environment* Ability to engage with
guests for long periods of time* Ability to rotate within the areas
of Guest Services, ready to perform* Ability to receive
constructive feedback* Consistently providing service to external
and internal guests that meet/exceed our values and
cultureINDRO1**Qualifications****Skills****Behaviors****:**
**Motivations****:** **Education****Experience****Licenses &
Certifications**
Keywords: Holidayinnclub, Kissimmee , Guest Services Representative/Front Desk Specialist - Part Time, Hospitality & Tourism , Kissimmee, Florida
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