Guest Service Supervisor - Spectrum Resort
Company: NDM Hospitality
Location: Kissimmee
Posted on: May 19, 2023
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Job Description:
* Kissimmee, FL, USA * Hourly * Full Time *Competitive Benefits
Package including 401k, PTO , Medical, Dental, Vision and Life.*The
Guest Services Supervisor is involved in all aspects of managing
the Guest Services team and the day-to-day operations of Luxury
Residential Resorts, LLC home rental inventory. This includes but
is not limited supporting the new home rent ready process,
maintenance, housekeeping, security, landscaping, IT, etc. for all
rental homes. The Guest Services Supervisor will also oversee all
guest relations, assist with guest check in/out procedures
(Complete a thorough GSA Pre-Arrival Inspection Detailed
Checklist), guest requests and overall guest coordination.
Administration of utilities setup for new rental homes. Guest
reservation coordination with community gate house and resort club
front desk. **Education & Experience:*** High School diploma or
equivalent is required * One-year minimum supervisor/manager
experience in hotel or vacation property management is required *
Two-year customer service experience is required * Excellent oral
and written communication skills are required * Proficiency in
Excel, Word, Outlook, and experience using property management
software is required * Ability to be a self-starter and innovate
new processes is essential * Ability to solve issues is essential
**Physical requirements:*** Flexible and long hours sometimes
required including working weekends, holidays, and hours exceeding
40+ * Ability to stand and work outdoors in both the heat and cold
is required * Must be able to lift up to 75 pounds * Ability to
walk long distance is required **General Requirements*** Maintain a
warm and friendly demeanor at all times * Ability to manage and
lead a Guest Services team * Must be able to prepare reports and
conduct guest services meeting * Must be able to prepare reports
for director of operation * Must be able to fill any of the Guest
Services positions * Must be able to clearly and effectively
communicate both verbally and written * Must be able to schedule
gest services ambassadors and supervisor according based on
company's needs. * Must be able to recruit new personnel fulfilling
the department needs * Must be effective at listening to,
understanding, and clarifying concerns raised by employees,
homeowners and guests. * Must be able to create initial and
recurring training program for guest services position. * Must be
able to multitask and prioritize departmental functions to meet
deadlines * Maintain regular attendance in compliance with Luxury
Residential Resorts Standards, as required by scheduling, which
will vary according to the needs of the company * Maintain high
standards of personal appearance and grooming, which includes
wearing the proper uniform and nametag. * Maximize efforts towards
productivity, identify problem areas and assist in implementing
solutions * Must be effective in handling problems, including
anticipating, preventing, identifying and solving problems as
necessary * Must be able to maintain confidentiality of information
* Must be able to show initiative, including anticipating guest or
operational needs **Company Overview**NDM is a family-owned
hospitality business that started in F&B and is now expanding
into vacation rentals. We are creating a new sector in hospitality
by creating identifiable brands with consistent accommodations,
services and amenities within the vacation rental space. Imagine
combining the comforts of a vacation home with the experience and
consistency of a world class resort. **Our Benefits:*** Health,
Dental, Vision, Free Life Insurance * 401k Plan Available *
Discounted Hotel rooms * Discount in F&B outlets * Development
opportunities * Employee appreciation events * Recognition and
Rewards Program * And Many more! Great Perks and Benefits - Work
with a "Win from within company" NDM Hospitality is an equal
opportunity employer. Location (city, state or zip code) You must
select a location. Education status You must select an education
status answer. Seeking for You must select a seeking status
answer.
Keywords: NDM Hospitality, Kissimmee , Guest Service Supervisor - Spectrum Resort, Hospitality & Tourism , Kissimmee, Florida
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