Guest Service Supervisor - Spectrum Resort

Company: NDM Hospitality
Location: Kissimmee
Posted on: May 19, 2023

Job Description:

* Kissimmee, FL, USA * Hourly * Full Time *Competitive Benefits Package including 401k, PTO , Medical, Dental, Vision and Life.*The Guest Services Supervisor is involved in all aspects of managing the Guest Services team and the day-to-day operations of Luxury Residential Resorts, LLC home rental inventory. This includes but is not limited supporting the new home rent ready process, maintenance, housekeeping, security, landscaping, IT, etc. for all rental homes. The Guest Services Supervisor will also oversee all guest relations, assist with guest check in/out procedures (Complete a thorough GSA Pre-Arrival Inspection Detailed Checklist), guest requests and overall guest coordination. Administration of utilities setup for new rental homes. Guest reservation coordination with community gate house and resort club front desk. **Education & Experience:*** High School diploma or equivalent is required * One-year minimum supervisor/manager experience in hotel or vacation property management is required * Two-year customer service experience is required * Excellent oral and written communication skills are required * Proficiency in Excel, Word, Outlook, and experience using property management software is required * Ability to be a self-starter and innovate new processes is essential * Ability to solve issues is essential **Physical requirements:*** Flexible and long hours sometimes required including working weekends, holidays, and hours exceeding 40+ * Ability to stand and work outdoors in both the heat and cold is required * Must be able to lift up to 75 pounds * Ability to walk long distance is required **General Requirements*** Maintain a warm and friendly demeanor at all times * Ability to manage and lead a Guest Services team * Must be able to prepare reports and conduct guest services meeting * Must be able to prepare reports for director of operation * Must be able to fill any of the Guest Services positions * Must be able to clearly and effectively communicate both verbally and written * Must be able to schedule gest services ambassadors and supervisor according based on company's needs. * Must be able to recruit new personnel fulfilling the department needs * Must be effective at listening to, understanding, and clarifying concerns raised by employees, homeowners and guests. * Must be able to create initial and recurring training program for guest services position. * Must be able to multitask and prioritize departmental functions to meet deadlines * Maintain regular attendance in compliance with Luxury Residential Resorts Standards, as required by scheduling, which will vary according to the needs of the company * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary * Must be able to maintain confidentiality of information * Must be able to show initiative, including anticipating guest or operational needs **Company Overview**NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort. **Our Benefits:*** Health, Dental, Vision, Free Life Insurance * 401k Plan Available * Discounted Hotel rooms * Discount in F&B outlets * Development opportunities * Employee appreciation events * Recognition and Rewards Program * And Many more! Great Perks and Benefits - Work with a "Win from within company" NDM Hospitality is an equal opportunity employer. Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.

Keywords: NDM Hospitality, Kissimmee , Guest Service Supervisor - Spectrum Resort, Hospitality & Tourism , Kissimmee, Florida