Assistant Housekeeping Manager

Company: Gaylord Hotels
Location: Kissimmee
Posted on: September 22, 2022

Job Description:

Additional Information Bonus Eligible!
Job Number 22159202
Job Category Housekeeping & Laundry
Location Gaylord Palms Resort & Convention Center, 6000 W. Osceola Parkway, Kissimmee, Florida, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY Entry level management position that assists in supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Assisting in Managing Housekeeping Operations and Budgets Assists in all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Assists in managing linen inventory and guest supplies and assists in the ordering of supplies as necessary. Assist in supervising Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations. - Marriott International is an equal opportunity employer. -We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. -We are committed to non-discrimination on -any -protected -basis, such as disability and veteran status, or any other basis covered under applicable law.

Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a consider it done spirit to work. In return, youll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.

Keywords: Gaylord Hotels, Kissimmee , Assistant Housekeeping Manager, Hospitality & Tourism , Kissimmee, Florida