Channel Reservations Coordinator
Company: NDM Hospitality Services
Location: Kissimmee
Posted on: May 15, 2022
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Job Description:
Job DescriptionCore member of the Channel Management Department
specializing in inventory management, data governance, auditing OTA
reservation information and booking financials, including
processing payments andrefunds, communicating with guests through
OTA platforms, and managing incoming Salesforce casesEssential
responsibilities•Communicating with guests, OTAs and team members
regarding reservations including financial information, stay
questions and concerns.•Auditing OTA reservations for completion,
consistency, and accuracy of information.•Managing salesforce cases
to ensure timely responses to all guest requests.•Review and pull
daily and weekend reports to ensure new bookings and cancellations
are properly accounted for.•Accurately record customer information
and charge credit cards upon successful reservations.•Provide
exceptional customer service in processing reservations, including
resolving escalations.•Assisting guests with reservation
modifications and cancellation requests.•Collaborating with
internal teams to resolve guest issues and assist with escalations.
Requirements and Skills•Excellent oral and written communication
skills.•Should be self-driven, responsible, and accountable, with a
positive outlook and a team-player•Must have excellent
organizational and people skills, be detail-oriented and proficient
in both written and oral communication•Must be proficient in
Property Management Systems, MS Office, specifically Excel and
Word• Strong systems and hospitality knowledge• Individual is high
energy with a positive attitude. Must be guest service and
team-oriented.• Proficient in property management and revenue
management systems use and development.• Strong interpersonal
skills and ability to clearly communicate with partners, team
members, and senior leadership.Preferred Qualifications:•
Independent hotel background is preferred• Bachelor's degree,
preferably in business, analytics, or hospitalityOur
Benefits:Health, Dental, Vision, Free Life Insurance401k Plan
AvailableDiscounted Hotel roomsDiscount in F&B
outletsDevelopment opportunitiesEmployee appreciation
eventsRecognition and Rewards ProgramAnd many more!Company
OverviewNDM is a family-owned hospitality business that started in
F&B and is now expanding into vacation rentals. We are creating
a new sector in hospitality by creating identifiable brands with
consistent accommodations, services, and amenities within the
vacation rental space. Imagine combining the comforts of a vacation
home with the experience and consistency of a world-class
resort.
Job Posted by ApplicantPro
Keywords: NDM Hospitality Services, Kissimmee , Channel Reservations Coordinator, Hospitality & Tourism , Kissimmee, Florida
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