Channel Reservations Coordinator

Company: NDM Hospitality Services
Location: Kissimmee
Posted on: May 15, 2022

Job Description:

Job DescriptionCore member of the Channel Management Department specializing in inventory management, data governance, auditing OTA reservation information and booking financials, including processing payments andrefunds, communicating with guests through OTA platforms, and managing incoming Salesforce casesEssential responsibilities•Communicating with guests, OTAs and team members regarding reservations including financial information, stay questions and concerns.•Auditing OTA reservations for completion, consistency, and accuracy of information.•Managing salesforce cases to ensure timely responses to all guest requests.•Review and pull daily and weekend reports to ensure new bookings and cancellations are properly accounted for.•Accurately record customer information and charge credit cards upon successful reservations.•Provide exceptional customer service in processing reservations, including resolving escalations.•Assisting guests with reservation modifications and cancellation requests.•Collaborating with internal teams to resolve guest issues and assist with escalations. Requirements and Skills•Excellent oral and written communication skills.•Should be self-driven, responsible, and accountable, with a positive outlook and a team-player•Must have excellent organizational and people skills, be detail-oriented and proficient in both written and oral communication•Must be proficient in Property Management Systems, MS Office, specifically Excel and Word• Strong systems and hospitality knowledge• Individual is high energy with a positive attitude. Must be guest service and team-oriented.• Proficient in property management and revenue management systems use and development.• Strong interpersonal skills and ability to clearly communicate with partners, team members, and senior leadership.Preferred Qualifications:• Independent hotel background is preferred• Bachelor's degree, preferably in business, analytics, or hospitalityOur Benefits:Health, Dental, Vision, Free Life Insurance401k Plan AvailableDiscounted Hotel roomsDiscount in F&B outletsDevelopment opportunitiesEmployee appreciation eventsRecognition and Rewards ProgramAnd many more!Company OverviewNDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services, and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world-class resort.



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Keywords: NDM Hospitality Services, Kissimmee , Channel Reservations Coordinator, Hospitality & Tourism , Kissimmee, Florida