Assistant Housekeeping Manager
Posted on: January 6, 2022
Posting Date Dec 30, 2021Job Number 21154808Job Category
Housekeeping & LaundryLocation Gaylord Palms Resort & Convention
Center, 6000 W. Osceola Parkway, Kissimmee, Florida, United States
VIEW ON MAPBrand Gaylord HotelsSchedule Full-TimeRelocation?
NPosition Type ManagementLocated Remotely? N Gaylord Hotels is a
multi-location hospitality brand guided by a single focus:
extraordinary meetings and conventions. From guest rooms and
meeting space, to entertainment and dining all in a self-contained
environment, Gaylord Hotels makes meeting planning easy and
provides attendees great networking opportunities. As a Gaylord
Hotels STAR, you'll bring your warm smile, genuine excitement and a
consider it done spirit to work. In return, youll experience the
rewards of growing your career among a team of professionals with a
passion for excellence. Ready for a change? Take the initiative.
Enjoy the Rewards. JOB SUMMARY Entry level management position that
assists in supporting the day-to-day activities in Housekeeping,
Recreation/Health Club and Laundry, if applicable. Position works
with employees to clean and maintain guestrooms and public space.
Completes inspections and holds people accountable for corrective
action. Position assists in ensuring guest and employee
satisfaction while maintaining the operating budget. CANDIDATE
PROFILE Education and Experience High school diploma or GED; 1 year
experience in the housekeeping or related professional area. OR
2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
no work experience required. CORE WORK ACTIVITIES Assisting in
Managing Housekeeping Operations and Budgets Assists in all lost
and found procedures. Obtains list of rooms to be cleaned
immediately and list of prospective check-outs or discharges to
prepare work assignments. Inventories stock to ensure adequate
supplies. Ensures guest room status is communicated to the Front
Desk in a timely and efficient manner. Works effectively with the
Engineering department on guest room maintenance needs. Understands
and complies with loss prevention policies and procedures. Ensures
all employees have proper supplies, equipment and uniforms. Assists
in supervising an effective inspection program for all guestrooms
and public space. Assists in managing linen inventory and guest
supplies and assists in the ordering of supplies as necessary.
Assist in supervising Housekeeping and all related areas in the
absence of the Director of Services or Housekeeping Manager.
Observes service behaviors of employees and provides feedback to
individuals; continuously strives to improve service performance.
Ensuring Exceptional Customer Service Handles guest problems and
complaints seeking assistance from supervisor as necessary. Assists
in the review of comment cards and guest satisfaction results with
employees. Sets a positive example for guest relations. Marriott
International is an equal opportunity employer.We believe in hiring
a diverse workforce and sustaining an inclusive, people-first
culture.We are committed to non-discrimination onanyprotectedbasis,
such as disability and veteran status, or any other basis covered
under applicable law.
Keywords: Marriott, Kissimmee , Assistant Housekeeping Manager, Hospitality & Tourism , Kissimmee, Florida
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