General Manager - R2D9 - Sanford/Oviedo/Melbourne
Company: Fiesta Restaurant Group
Location: Kissimmee
Posted on: October 28, 2024
Job Description:
General Manager - R2D9 - Sanford/Oviedo/MelbourneBe a Part of
the Fiesta...Come Join The Pollo Nation!SUMMARY:Responsible for
achieving the restaurant's annual sales and profit plan. Directs
the daily operation and maintenance of a single assigned restaurant
in accordance with established policies and procedures. Operates in
accordance with prescribed policies and practices. Recruits and
trains staff.In accordance with the goals of the company, they are
responsible for managing all aspects of their restaurant including,
but not limited to: restaurant operations, financial performance,
management/staff development, customer satisfaction, quality
standards, sales & marketing, and general communications with
employees, vendors, customers, and corporate support
staff.ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Ensures the restaurant is accountable for the successful
execution of all quality operating systems.
- Evaluates the performance and submits wage increases for hourly
team members. Initiates disciplinary action and/or termination for
hourly team members; responsible for reviewing discipline issued by
Assistant Manager for consistency and legal compliance. Initiates
disciplinary action and makes recommendation for termination of
assistant managers. Responsible for store Profit and Loss
statement.
- Supervise and direct subordinate staff (Assistant Manager and
hourly team members) to assure guests are treated promptly and
courteously; products are prepared as specified in both quality and
quantity and the restaurant is maintained properly. Adherence to
all standards for food safety and sanitation and make sure
restaurant is maintained in clean and attractive manner.
- Responsible for the recruitment, hiring, orientation and
training for Assistant Manager, Shift/Team Leaders as well as all
hourly team members. Establish and maintain staffing levels through
effective planning, which will help ensure the efficient operation
of the restaurant in accordance with company policy and the
respective state and federal laws.
- Ensures proper execution of all accounting functions and
complies with internal audit guidelines (i.e. checks signed on a
timely basis, proper invoice coding, coupons and voids, deposit
procedures, etc.).
- Achieves all budgeted sales and EBITDA restaurant
objectives.
- Conducts frequent evaluation updates and a formal, annual
performance review for all managers and staff outlining strengths,
opportunity areas, and merit recommendations.
- Responsible for execution of company marketing programs.
Ensures all procedures are communicated to Assistant Manager and
hourly team members for procedures related to all marketing
programs.
- Performs regular administrative tasks including: new hire
paperwork, all actions related to payroll (terminations, leave of
absence, transfers, etc.), inventory ordering, register and safe
audits, deposit of company funds, proper accounting of restaurant
funds, hourly employee schedules, management schedules, reporting
all guest and employee accidents. Responds, investigates and
resolves guest and employee complaints.
- Attend regularly scheduled restaurant, region and company
meetings, training sessions and stay current with all federal,
state and local certifications (alcohol, food safety, etc.).
Responsible for tracking of alcohol, food safety and other
certifications. Schedules assistants for market and company
meetings and training sessions and reviews upon their return.
- Responsible for weekly, monthly and quarterly inventory, and
research of store profit and loss statement. Responsible for
teaching Assistant Managers how to read, research and investigate
issues on the restaurant Profit and Loss statements and reacts to
any discrepancies and does proper research.
- Plans, coordinates and implements local store marketing
activities to promote products and services.
- Maintains proper follow through and execution of all Human
Resources administration and legal compliance including, but not
limited to: proper orientation, interviewing and hiring, new hire
documentation, counseling, performance reviews, HR audits,
etc.
- Other duties as assigned.SUPERVISORY RESPONSIBILITIES:Will
supervise restaurant staff of more than 15 team members.Will
supervise management team of 1-2 managers (2 or more for higher
volume restaurants).QUALIFICATIONS:An individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge skill and/or
ability.EDUCATION and/or SKILLS and EXPERIENCE:
- Associates degree or Bachelor's degree in Business
Administration or Hospitality preferred. High School degree or
equivalent required.
- Capable of adapting to business needs and solving problems
quickly and efficiently.
- Ability to prioritize multiple tasks and exercise sound
judgment.
- Ability to fluently understand Profit & Loss statements, costs
controls, and restaurant operations.
- Focuses on "over the top" guest service experiences.
- Demonstrates highly motivated, energetic, and engaging
characteristics.MINIMUM REQUIREMENTS:
- Minimum 5 years working in a restaurant environment, showing
career progression and verifiable results.
- Minimum 3 years as a General Manager of a quick casual or quick
serve environment.
- Intermediate knowledge of Word, Excel, and back of house
restaurant systems such as labor schedulers, inventory tracking
systems, ordering, etc.
- Ability to comfortably speak, write, and comprehend English in
a business setting.LANGUAGE SKILLS:
- Must have good written and oral communication skills.
- Must have good customer service skills.
- Must be able to perceive and react to the needs of others.
- Must be organized, flexible and able to deal with various
personalities.COMPUTER SKILLS:
- Basic computer skills.
- Excel knowledge preferred.PHYSICAL DEMANDS:The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform essential functions.While performing
the duties of this job, the employee is regularly required to sit,
talk, or hear. The employee frequently is required to use hands to
handle or feel, and also to reach with hands and arms. The employee
is occasionally required to stand and walk.WORK ENVIRONMENT:The
work environment characteristics described here are representative
of those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.
- Temperature controlled restaurant.
- The noise level in the work environment is low to
moderate.EQUIPMENT USED:
- Computer, fax, calculator, copier, phone.We are an equal
opportunity employer and value diversity at our company. We do not
discriminate on the basis of race, religion, color, national
origin, gender, sexual orientation, age, marital status, veteran
status, or disability status.If you are a current employee, please
apply using the internal application process. Reach out to your
manager for more information.
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Keywords: Fiesta Restaurant Group, Kissimmee , General Manager - R2D9 - Sanford/Oviedo/Melbourne, Executive , Kissimmee, Florida
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