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Front Office Manager

Company: AD1 Global
Location: Kissimmee
Posted on: September 20, 2022

Job Description:

AD1 Global is looking to hire a Front Office Manager for their Kissimmee, FL property, The Wyndham Celebration. The FOM will manage all aspects of the front office areas which may include but are not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. AD1 Global offers full benefits to their full-time employees including health, dental, vision, life insurance, PTO, paid holidays, and hotel discounts. AD1 Global is also offering a sign-on bonus of up to $750!!! DUTIES AND RESPONSIBILITIES: Manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions by Company rules and policies. Alert management of potentially serious issues. Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. Monitor front office staff to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery guidelines to ensure total guest satisfaction. Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Develop action plans to correct any deficiencies. Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, Priority Club enrollments, etc. Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. Maintain procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy Establish, implement, and maintain training and procedures for PBX to serve as a central communications point during emergency/crises; develop and maintain relationships with local fire, police, and emergency personnel. Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes, and specifications. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance. Interact with outside contacts: Guests - to ensure their total satisfaction Regulatory agencies - regarding safety and emergency matters Other contacts as needed (professional organizations, community groups) Perform other duties as assigned. May serve "manager on duty" as required. Qualifications and Requirements: Bachelor's degree in Hotel Management/Business Administration (Preferred) 2-5 years of Front Office/Guest Service experience including hotel management experience, or an equivalent combination of education and experience. Excellent Customer Service Skills Must speak fluent English. Other languages preferred. Opera PMS experience preferred. Flexibility to work any shift. This job requires the ability to perform the following: Frequently standing up behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds Handling various objects Use a keyboard to operate various property management and reservations systems, etc. Other: Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees, and third parties that reflects highly on the hotel, the brand, and the Company. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. Problem-solving, reasoning, motivating, organizational and training abilities are used often. Ability to travel to attend workshops, specialized training and/or certifications, etc.Job Type: Full-timePay: Up to $48,000.00 per yearBenefits: 401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insuranceSchedule: Monday to Friday Weekend availabilitySupplemental pay types: Signing bonusWork Location: One location

Keywords: AD1 Global, Kissimmee , Front Office Manager, Executive , Kissimmee, Florida

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