Senior Restaurant Manager - Wreckers
Company: Marriott International
Location: Kissimmee
Posted on: June 24, 2022
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Job Description:
Posting Date Apr 04, 2022
Job Number 22052650
Job Category Food and Beverage & Culinary
Location Gaylord Palms Resort & Convention Center, 6000 W. Osceola
Parkway, Kissimmee, Florida, United States
Brand Gaylord Hotels
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N
Gaylord Hotels is a multi-location hospitality brand guided by a
single focus: extraordinary meetings and conventions. From guest
rooms and meeting space, to entertainment and dining all in a
self-contained environment, Gaylord Hotels makes meeting planning
easy and provides attendees great networking opportunities. As a
Gaylord Hotels STAR, you'll bring your warm smile, genuine
excitement and a consider it done spirit to work. In return, youll
experience the rewards of growing your career among a team of
professionals with a passion for excellence. Ready for a change?
Take the initiative. Enjoy the Rewards.
JOB SUMMARY Areas of responsibility include Restaurants/Bars and
Room Service, if applicable. Supervises daily restaurant operations
and assists with menu planning, maintains sanitation standards and
assists servers and hosts on the floor during peak meal periods.
Strives to continually improve guest and employee satisfaction and
maximize the financial performance in areas of responsibility.
Determines training needed to accomplish goals, then implements
plan. CANDIDATE PROFILE Education and Experience High school
diploma or GED; 4 years experience in the food and beverage,
culinary, or related professional area. OR 2-year degree from an
accredited university in Food Service Management, Hotel and
Restaurant Management, Hospitality, Business Administration, or
related major; 2 years experience in the food and beverage,
culinary, or related professional area. CORE WORK ACTIVITIES
Managing Day-to-Day Operations Supervises and manages employees.
Manages all day-to-day operations. Understands employee positions
well enough to perform duties in employees' absence. Maintains
service and sanitation standards in restaurant, bar/lounge and room
service areas. Reviews staffing levels to ensure that guest
service, operational needs and financial objectives are met.
Leading Food and Beverage Team Utilizes interpersonal and
communication skills to lead, influence, and encourage others;
advocates sound financial/business decision making; demonstrates
honesty/integrity; leads by example. Encourages and builds mutual
trust, respect, and cooperation among team members. Serves as a
role model to demonstrate appropriate behaviors. Identifies the
developmental needs of others and coaches, mentors, or otherwise
helps others to improve their knowledge or skills. Develops
specific goals and plans to prioritize, organize, and accomplish
your work. Ensures and maintains the productivity level of
employees. Provides the leadership, vision and direction to bring
together and prioritize the departmental goals in a way that will
be efficient and effective. Ensures compliance with all food &
beverage policies, standards and procedures by training,
supervising, follow-up and hands on management. Ensures compliance
with all applicable laws and regulations. Ensures compliance with
food handling and sanitation standards. Ensures staff understands
local, state and Federal liquor laws. Establishes and maintains
open, collaborative relationships with employees and ensures
employees do the same within the team. Establishes guidelines so
employees understand expectations and parameters. Monitors alcohol
beverage service in compliance with local laws. Ensuring
Exceptional Customer Service Provides services that are above and
beyond for customer satisfaction and retention. Improves service by
communicating and assisting individuals to understand guest needs,
providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensures the quality, standards and
meets the expectations of the customers on a daily basis. Displays
leadership in guest hospitality, exemplifies excellent customer
service and creates a positive atmosphere for guest relations.
Empowers employees to provide excellent customer service. Acts as
the guest service role model for the restaurants, sets a good
example of excellent customer service and creates a positive
atmosphere for guest relations. Handles guest problems and
complaints. Meets with guests on an informal basis during meals or
upon departure to obtain feedback on quality of food and beverage,
service levels and overall satisfaction. Ensures corrective action
is taken to continuously improve service results. Incorporates
guest satisfaction as a component of departmental meetings with a
focus on continuous improvement. Manages service delivery in
outlets to ensure excellent service from point of entry to
departure (e.g., greeting from hostess, speed of order taking and
food and beverage delivery, fulfillment of special requests,
collection of payment & invitation to return). Managing and
Conducting Human Resource Activities Provides guidance and
direction to subordinates, including setting performance standards
and monitoring performance. Identifies the educational needs of
others, develops formal educational or training programs or
classes, and teaches or instructs others. Ensures employees are
treated fairly and equitably. Strives to improve employee
retention. Ensures employees receive on-going training to
understand guest expectations. Solicits employee feedback, utilizes
an "open door" policy and reviews employee satisfaction results to
identify and address employee problems or concerns. Strives to
improve service performance. Ensures recognition is taking place
across areas of responsibility. Additional Responsibilities
Provides information to supervisors, co-workers, and subordinates
by telephone, in written form, e-mail, or in person. Analyzes
information and evaluating results to choose the best solution and
solve problems. Assists servers and hosts on the floor during meal
periods and high demand times. Recognizes good quality products and
presentations. Supervises daily shift operations in absence of
Assistant Restaurant Manager. Oversees the financial aspects of the
department including purchasing and payment of invoices. - Marriott
International is an equal opportunity employer. -We believe in
hiring a diverse workforce and sustaining an inclusive,
people-first culture. -We are committed to non-discrimination on
-any -protected -basis, such as disability and veteran status, or
any other basis covered under applicable law.
Food and Beverage & CulinaryRequired
Keywords: Marriott International, Kissimmee , Senior Restaurant Manager - Wreckers, Executive , Kissimmee, Florida
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