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Service Technician @ Laconia Harley-Davidson

Company: Orlando Harley-Davidson
Location: Kissimmee
Posted on: November 3, 2018

Job Description:

Summary Description: * Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality. Key Results Areas: * Provide prompt, dependable, high quality, vehicle service to (internal & external) customers. * Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this "efficiency" skill. * Minimize come-backs and deal with them promptly and satisfactorily when they do occur. * Maintain productivity (time spent working on billable jobs) as close to 100% as possible. * Maintain clean efficient facilities. Major Duties and Responsibilities: * Accept work assignments from Service Advisor/Manager. * Request parts for the job as early as possible when needs become known. * Perform service, repair, and customization work in accordance to factory specifications. * Notify Service Advisor/manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay. * Keep customers' vehicle cleaner than when it was dropped off. * After job is finished ensure proper completion and filing of paperwork. * Keep work area as clean as possible and assist others with maintaining shop cleanliness. * Assist Service Advisor, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction. * Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager. * Other duties as assigned. Supervisory Responsibilities - NoneQualifications: * Completion of factory authorized formal training programs such as MMI Service School or equivalent work experience. (Vehicle Technicians & Motorcycle Technicians) Job Requirements: * Service Technicians need both basic and special tools to properly diagnose and service our products. * All Service Technicians are required to own a set of tools within 60 days of hire. * 3 years of Technician Experience preferred Physical Demands: * The noise level in the work environment is usually loud. * Requires the use of both hands. * Frequently required to bend, stoop, crouch, reach, handle tools and lift 40 lb. of material. * Occasionally requires the ability to balance and push a 600+ lb. motorcycle. Working Conditions: * Frequently works near moving mechanical parts. * Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. * Occasionally, exposed to exhaust fumes or other airborne particles.SDL2017

Keywords: Orlando Harley-Davidson, Kissimmee , Service Technician @ Laconia Harley-Davidson, Engineering , Kissimmee, Florida

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