Marketing Representative In House

Company: Hilton Grand Vacations
Location: Kissimmee
Posted on: March 18, 2023

Job Description:

Job DescriptionThere's something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.

What will I be doing?

As an In House Marketing Representative, you will be responsible for the promotion of booking eligible onsite guests to attend the HGV presentation or the selling of a vacation package to HGV resort.

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• Responds to guests in a timely manner and represents HGV's Cultural Values while demonstrating Customer Services based on HGV Values.
  
• Each team member is expected to carry out all reasonable requests by management, which the team member is capable of performing
  
• Distribute approved promotional information and incentives to guests that meet tour site qualifications determined by the marketing managers.
  
• Completes required paperwork accurately and disposition is entered in CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour.
  
• Provides location related guest service to resort guests and visitors, including directing guests to responsible resort services for specific assistance or information.
  
• Maintains established Minimum Performance Standard on monthly basis.
  
• Reviews production reports and notifies MOD in writing on any challenges within the month the tour shows or package is sold.
  
• Contacts all guests through onsite call campaigns through company CRM systems.
  
• Provides information to Fulfillment Department to accurately assist with offering the guest the ability to be pre-gifted as a service prior to tour.
  
  
  What will it be like to be a Team Member .
  
  HGV is now offering first day benefits to new employees!
  
  Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. We offer a phenomenal benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.
  
  Don't wait! Apply Today.
  
  EOE/Disabled/Veterans
  
  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
  QualificationsWhat are we looking for
  
  Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company's success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  
  
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    High School Diploma or equivalent
    
    
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    Able to work varying hours and shifts, including weekends and public holidays
    
    
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    1+ year of face-to-face consumer sales/marketing experience
    
    
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    Excellent interpersonal and guest relations skills
    
    
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    Must be highly driven and a self-starter
    
    
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    Thorough understanding of local area
    
    
    
    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
    
    
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      BA/BS/Bachelor's Degree
      
      
      

Keywords: Hilton Grand Vacations, Kissimmee , Marketing Representative In House, Advertising , Kissimmee, Florida