Customer Enrollment Associate

Location: Clearwater
Posted on: June 23, 2025

Job Description:

At Highland Management, we are a client-focused organization dedicated to providing comprehensive marketing and customer service solutions that enhance brand presence and drive growth. As we expand our team in Tampa, we are seeking a highly organized and customer-focused Customer Enrollment Associate to join our dynamic group. In this role, you will be crucial in guiding new customers through the enrollment process, ensuring accuracy, and providing a positive initial experience, contributing to a collaborative and results-oriented environment where your contributions are valued and your professional growth is encouraged. We are looking for a highly organized and detail-oriented Customer Enrollment Associate, passionate about providing excellent service and ensuring a seamless enrollment experience for new customers in Tampa. In this role, you will be instrumental in processing applications, verifying information, and guiding clients through the necessary steps for services, ensuring accuracy and compliance. This position offers a unique opportunity to grow your administrative and customer service skills within a thriving organization committed to delivering exceptional service to our customers in the Tampa area. Main Job Responsibilities of the Customer Enrollment Associate: Manage the end-to-end enrollment process for new customers in the Tampa area, ensuring compliance with all applicable and regulatory guidelines. Receive, review, and process incoming enrollment applications, verifying the accuracy and completeness of all required documentation and information. Conduct thorough verification of customer data, including personal information, service address, and eligibility for specific residential promotions or plans, using established verification procedures and systems. Communicate with prospective Residential customers to request missing or incomplete information, clarify details, and provide guidance on completing the enrollment process correctly. Accurately enter customer data into relevant databases and systems, ensuring data integrity and adherence to data privacy standards, and maintaining organized digital and/or physical records of all enrollment documents. Identify and resolve any discrepancies or issues in enrollment applications, working with internal teams and representatives to ensure timely and accurate resolution. Prepare and generate enrollment confirmation materials, welcome packages, and other necessary documentation for new customers, ensuring they receive all the information needed to begin their service. Stay up-to-date on enrollment policies, procedures, and any changes in regulations or service offerings, and ensure all enrollment activities comply with the latest guidelines.

Keywords: , Kissimmee , Customer Enrollment Associate, Administration, Clerical , Clearwater, Florida