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Front Desk Night Auditor

Company: Wingate by Wyndham at Celebration
Location: Kissimmee
Posted on: January 14, 2019

Job Description:

Job DescriptionWe are seeking a Front Desk Night Auditor to become a part of our team! You will accommodate guests, as well as identify areas of improvement to increase efficiency. This shift is during the overnight hours from approximately 11PM-7AM.Responsibilities:

  • Register and assign rooms to guests
  • Confirm phone and online reservations
  • Respond to guest needs, requests, and complaints
  • Collect payment from departing guests
  • Keep records of occupied rooms and guests
  • Communicate pertinent guest information to designated departments
  • Review revenue data collected and organize on a spreadsheet to send to management
  • Problem resolution​Qualifications:
    • Previous experience at a comparable hotel in front desk service and/or night audit
    • Ability to build rapport with guests
    • Strong organizational skills
    • Excellent written and verbal communication skills
    • Conflict resolution

      Keywords: Wingate by Wyndham at Celebration, Kissimmee , Front Desk Night Auditor, Accounting, Auditing , Kissimmee, Florida

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