Director, Client Service
Location: Lake Mary
Posted on: June 23, 2025
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Job Description:
At BNY, our culture empowers you to grow and succeed. As a
leading global financial services company at the center of the
world’s financial system we touch nearly 20% of the world’s
investible assets. Every day around the globe, our 50,000 employees
bring the power of their perspective to the table to create
solutions with our clients that benefit businesses, communities and
people everywhere. We continue to be a leader in the industry,
awarded as a top home for innovators and for creating an inclusive
workplace. Through our unique ideas and talents, together we help
make money work for the world. This is what LifeAtBNY is all about.
We’re seeking a future team member for the role of Director of
Client Service to join our Treasury Services Client Services team;
this role will be located in Pittsburgh, PA. Within this role, you
will make an impact in the following ways: Lead with Thought,
People/Client driven focus adhering to BNY management policies and
guidelines; cultivating Team Culture & Talent; embedding ongoing
transformation principles Re-enforcing the BNY Pillars & Principals
Mentor through ongoing coaching & development; continuing to
strengthen your personal development needs Gain & leverage a sound
understanding of BNY’s organizational hierarchy, to drive key
strategic business needs (on/offshore) CTB/RTB Ensuring appropriate
oversight & governance of our Risk & Control Framework Strategize
with key stakeholders to drive an intentional, ongoing
transformation agenda (tactical & strategic) Represent Global
Client Service, leading Incidents, driving Client Engagement,
Communication, etc. Enhance & maintain robust, healthy partnerships
with key stakeholders (internally & externally) Provide Level 2 & 3
support: Escalations, Client Due Diligence, etc. reporting to
Global Head, and Liaising w/Service Directors, Segment Heads, key
stakeholders, etc. Oversee Team Governance & Structure: recruiting,
retention, improve & maintain Voice of the Employee and Voice of
the Client survey results, etc. Meet target objectives
(performance, behavior, productivity & risk); achieve training
journey requirements To be successful in this role, we’re seeking
the following: Bachelors degree or the equivalent combination of
experience (Banking/Financial) is required 10 years of total work
experience; diverse experience in Service & Operational Wholesale
Banking Industry Self-motivated with proven commitment to client
focus and lean thought process Strong communication skills;
written, verbal and effective listening skills Ability to be
cross-fungible and multitask under pressure Able to adapt to
changing environment and business/organizational demands Deep
understanding of traditional wholesale banking products, such as:
Domestic/International Clearing methods, Receivables/Payables,
Wires, ACH, Checks, Lockbox, Faster Payments, etc. Certification in
Operational Excellence and/or Six Sigma a plus Proficient in
Microsoft Office suite At BNY, our culture speaks for itself.
Here’s a few of our awards: America’s Most Innovative Companies,
Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human
Rights Campaign Foundation, Corporate Equality Index, 100% score,
2023-2024 Best Places to Work for Disability Inclusion ,
Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just
Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top
performing company for Sustainability, 2024 Bloomberg’s Gender
Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers
highly competitive compensation, benefits, and wellbeing programs
rooted in a strong culture of excellence and our
pay-for-performance philosophy. We provide access to flexible
global resources and tools for your life’s journey. Focus on your
health, foster your personal resilience, and reach your financial
goals as a valued member of our team, along with generous paid
leaves, including paid volunteer time, that can support you and
your family through moments that matter. BNY is an Equal Employment
Opportunity/Affirmative Action Employer - Underrepresented racial
and ethnic groups/Females/Individuals with Disabilities/Protected
Veterans.
Keywords: , Kissimmee , Director, Client Service, Accounting, Auditing , Lake Mary, Florida
